Account Manager - Insurance & Employee Benefits Partnerships
: Job Details :

Fetch Pet Insurance, a tech-enabled pet wellness company, has consistently been an innovative leader in the pet insurance industry, offering the most extensive and all-inclusive pet insurance and health advice.

Put simply, Fetch makes vet bills affordable. We offer a comprehensive product that does not have any restrictions based on breed, age, or size. We are believers in helping pets get through their bad days but also focus on extending the good days. How do we do that? – through a wide portfolio of products + offerings, which include Fetch Health Forecast, our pet health and lifestyle blog, The Dig, and our partnerships with Project Street Vet and animal no-kill shelters across North America.

At Fetch, you are a part of that innovation. We value transparency among our coworkers and always have an open line of communication. Ask anyone who works here, it is an all-hands-on-deck, cross-functional, collaborative effort, where you will be able to interact with brilliant, creative, like-minded individuals who have an equally immense passion for pets.

Overview:

We're seeking a highly organized and communication-savvy Account Manager to support the growth of our insurance and employee benefits partnerships. This role requires a unique blend of internal collaboration and external relationship management, with a strong emphasis on communication, multitasking, and data-driven insight. The ideal candidate will also bring a mindset of continuous improvement—always looking for ways to streamline processes and enhance partner impact.

Key Responsibilities:

Partnership Support & Cross-Functional Coordination:

• Serve as the day-to-day point of contact for internal teams supporting insurance and benefits partnerships.
• Support and coordinate across marketing, operations, finance, data, and tech to ensure seamless execution of partner deliverables.
• Drive follow-through on partner launch plans, onboarding workflows, and ongoing performance monitoring.

Broker & Agent Engagement:

• Communicate with brokers and agents to answer questions, provide updates, and ensure strong engagement.
• Support training sessions, webinars, and promotional efforts that increase adoption and performance.

Project & Priority Management:

• Manage multiple projects and timelines simultaneously, ensuring deadlines are met without sacrificing quality.
• Proactively identify roadblocks and troubleshoot issues across departments or partners.
• Escalate issues to the leadership team and key stakeholders to maintain forward progress and collaborate to clear obstacles.

Data Analysis & Insights:

• Analyze partner and program performance data to identify trends and work with leadership to deliver on action plans to drive desired outcomes
• Build and present reports summarizing activity and engagement
• Use data insights to recommend and implement process improvements

Communication & Process Optimization:

• Deliver high-quality written communications, including recap emails, meeting follow-ups, and partner-facing updates.
• Continuously assess workflows to identify and drive operational efficiencies and scalable practices.

Qualifications:

• 3–5 years of experience in account management, partnerships, or client services, preferably in insurance, benefits, or a regulated industry
• Strong written and verbal communication skills with a professional and approachable tone
• Proven ability to manage competing priorities and deadlines in a fast-paced environment. Experience working cross-functionally with marketing, tech, legal, and sales teams
• Strong analytical skills with the ability to interpret data and translate insights into action
• Proficiency in tools like Excel/Sheets, CRM systems, and project management platforms

Preferred:

• Experience working with brokers, agents, or within the employee benefits ecosystem
• Background in insurance, fintech, or HR technology is a plus

As a company, we understand the importance of work-life balance and prioritize the mental health + well-being of our employees, ensuring you can thrive professionally and personally.

Not just pets, we want our employees to live their best lives, too — here at Fetch, you will have:

• 401k matching
• Personal paid time off - 20 days accrued annually, 9 holidays, 1 floating holiday
• One additional day of PTO is added each year on your anniversary with the company, a maximum of 30 days
• Volunteering - eligible to earn up to 8 floating holiday hours per calendar year
• Educational Assistance Programs
• Department incentive perks
• Fetch Pet Insurance discount - 50% off, up to $1000 savings/year

—ABOUT FETCH—

Fetch is a high-growth, Warburg-Pincus portfolio company. We are a passionate group of 300+ employees and partners across the U.S. and Canada dedicated to helping pets live their best lives. We have two offices (New York City, NY, and Winnipeg, Canada) and we currently provide security to over 475,000 pet parents.

We don't just accept differences — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. We are proud to be an equal-opportunity employer. We recruit, hire, pay, grow, and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.