Oversee staff and patient scheduling for optimal patient satisfaction and provider efficiency. Serve as liaison between patient and clinical staff. Coordinate and maintain the clinic and provider schedules, including template generation and maintenance. Provide administrative assistance to providers and other clinic staff. Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Maintain accurate and timely provider schedules to ensure minimum of 3-month open schedule access.
- Partner with Clinical Leadership to ensure balanced staffing plan.
- Complete daily system staff report.
- Partner with Clinical Leadership to ensure efficient space utilization and patient flow with assigned schedules.
- Update and create new templates for new providers, provider changes, and specialty clinics as directed by Systems Scheduling Manager.
- Assist as needed in the coordination of general orientation for providers.
- Serve as operations lead for efficient staffing to plan for continuity and acute care patient access.
- Support inbound outbound patient calls as appropriate.
Key Competencies
- Commitment to driving diversity, equity and inclusion
- Excellent verbal and written communication skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Ability to adapt to the needs of the organization and employees
- Proficient with Microsoft Office Suite or related software, EMR, EPIC, etc
Supervisory Responsibilities
- This position does not supervise any staff
Work EnvironmentThe primary environment is an administrative office. This role requires regular walking, bending, stooping. Physical Demands
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
Travel RequirementsMay require some travel between clinic sites for meeting, trainings and covering staff as needed. Education and Experience
- High school graduation or equivalent required. Bachelor Degree in business, health administration or medical field preferred.
- 0-2 years' experience in call center, business office, or related medical field.
- At least one years' experience in a community health center or ambulatory clinic preferred
- Bilingual English/Spanish skills preferred
Who We Are As Minnesota's largest Federally Qualified Health Center, Minnesota Community Care ensures that the communities we serve have access to high quality and affordable health care. Our patients predominantly identify as people of color (80%), low-wealth (61% patients = 200% FPL), and un/under-insured (40% uninsured, 45% publicly insured) (UDS, 2020). We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Minnesota Community Care values building a culturally diverse staff that reflects the communities it serves, and strongly encourages women, minorities, and persons with disabilities to apply. Minnesota Community Care is committed to providing Equal Employment Opportunities to all applicants. EO M/F/Disability/Vet Employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.