Summary We are seeking a detail-oriented and proactive Inventory, Logistics & Customer Support Specialist to join our team. This role is essential for ensuring smooth daily operations across order processing, inventory management, logistics coordination, and customer service. Acting as a central hub between sales, warehouse, logistics, and customer-facing teams, the position supports the end-to-end order-to-delivery process. Responsibilities include managing inventory, coordinating shipments, handling inquiries, preparing documentation, and maintaining exceptional service levels. The ideal candidate thrives in a fast-paced environment and plays a key role in optimizing workflow efficiency and cross-functional collaboration. Primary DutiesInventory & Vendor Management
- Analyze market trends and demand forecasts to optimize inventory levels and production planning.
- Identify potential supply risks and develop mitigation strategies.
- Minimize costs while managing inventory levels aligned with customer needs.
- Negotiate with suppliers to secure quality materials at competitive prices.
- Monitor and evaluate vendor performance; implement improvements when needed.
Logistics & Operations
- Oversee product logistics, ensuring timely and cost-effective delivery.
- Coordinate with transportation providers and manage shipping schedules.
- Track orders and monitor delivery timelines to ensure on-time fulfillment.
- Communicate shipping updates and ETAs to customers and internal stakeholders.
- Resolve logistics issues such as delays, damages, or shipping discrepancies.
- Align inventory management with forecasts and production requirements.
Customer Support
- Prepare quotes, proposals, and product information for the sales team.
- Manage customer accounts and maintain up-to-date customer agreements.
- Respond to inquiries related to pricing, availability, and order status.
- Collaborate with the sales team to ensure accurate documentation and product specifications.
- Process customer orders accurately and in a timely manner when supporting customer service.
Cross-Functional Collaboration
- Partner with production, purchasing, and customer service to streamline operations.
- Assist in developing and implementing process improvements across logistics and sales support functions.
- Assist the sales team to meet revenue and customer satisfaction goals through operational excellence.
Experience
- 2+ years of experience in logistics, inventory management, customer support or sales operations (manufacturing or distribution preferred) OR
- Minimum of Associate degree in Business, Logistics, Supply Chain, or a related field. Bachelor's degree preferred.
- Strong analytical, organizational, and problem-solving skills.
- Excellent communication and negotiation skills for effective supplier and internal communication.
- Attention to detail with the ability to manage multiple priorities in a fast-paced environment.
- Proficiency in ERP/CRM systems and Microsoft Office (Excel, Outlook).
- Customer-first attitude and a proactive, solutions-oriented mindset.
- Highly motivated and results-driven, with a strong sense of accountability.
- Demonstrated ability to identify problems and implement effective solutions proactively.
Preferred Experience
- Experience with freight coordination and transportation management systems (TMS).
- Working knowledge of supply chain and inventory management best practices.