Job Location : Mechanicsburg,PA, USA
UPMC Hillman Cancer Center is looking for a casual Patient Services Representative to join their team in Mechanicsburg, PA. (Parent Site: Parent Site: (2035 Technology Parkway, Mechanicsburg, PA 17050)
Some travel to other locations to assist with staffing needs may be required as needed (Other sites: 4300 Londonderry Rd, Harrisburg, PA 17109 / 25 Spirit Drive, Carlisle, PA 17015 / 1703 Innovation Drive, York, PA 17408)
Why You'll Love Working Here:
You'll be part of a close-knit, supportive team that values collaboration and compassion.
You'll build meaningful relationships with patients through frequent, direct interaction.
You'll make a real difference in people's lives every day.
Department culture is fast-paced, team-driven, and patient-focused
Free Parking!
Purpose:
As a Patient Services Representative, you'll be the first friendly face our patients see. You'll play a vital role in creating a welcoming environment, guiding patients through their visit, and ensuring they receive the highest level of service. From check-in to check-out, you'll help patients navigate their healthcare journey with compassion, clarity, and efficiency.
If you're passionate about helping others, thrive in a fast-paced environment, and enjoy working as part of a dynamic team, we'd love to meet you!
Apply now and help us deliver the exceptional UPMC Experience!
Key Responsibilities:
As a vital member of our front office team, you will play a central role in delivering an exceptional patient experience by providing administrative support and compassionate service. Your responsibilities will include:
Patient Navigation & Support
Guide patients through the healthcare system with clear, empathetic communication.
Follow up on unresolved patient inquiries to ensure continuity of care.
Educate patients on financial responsibilities and connect them with advocacy resources when needed.
Administrative & Office Support
Perform clerical duties such as scanning medical records, faxing, and managing documentation.
Assist patients with self-arrival technology or complete check-in at the front desk based on their preference.
Collect copayments and other applicable payments at the time of service.
Obtain necessary signatures for treatment and financial consent in compliance with HIPAA regulations.
Scheduling & Coordination
Schedule follow-up appointments and connect patients with ancillary services at checkout.
Confirm and update patient registration information.
Verify insurance benefits through online systems or direct communication with carriers.
Communication & Customer Service
Provide a warm, welcoming greeting to all patients.
Promote and assist with registration for the MyUPMC patient portal.
Register patients in the Biometrics (fingerprint recognition) program and explain its benefits.
Appropriately triage and direct phone calls to clinical staff or other departments.
Demonstrate service recovery skills and take initiative to resolve service issues in alignment with the UPMC Experience.
Completion of high school graduate or equivalent is required.
Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
Two years of experience in a medical / billing / fiscal or customer service function is preferred.
Knowledge of medical terminology is preferred.
Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran