Patient Care Coordinator II
: Job Details :

The Community Health Worker (CHW)/Medical Assistant for NOVUS Health is responsible for a mix of front and back office clinical services along with the ability and willingness to perform phlebotomy duties. This position will provide support for NOVUS Health front office and assist with front office duties as needed. Other duties include assisting STI Nurse Coordinator with our STI walk-in clinic services. In addition, this individual will have the opportunity to work with a team of individuals conducting and collecting labs for patients at our Northside and Cape Girardeau offices. From time to time as a CHW this individual may support the CHW team with outreach and educational opportunities and assist patients with sliding fee schedule as needed.

Reports To: STI Nurse Coordinator

Phlebotomy duties:

• Draw and collect patient specimens ordered by clinicians.
• Perform phlebotomy services at our Northside & Cape Girardeau offices (limited days and times)
• Assist with STI walk-in and serve as back up for preparing labs for the State.
• Assist STI Nurse Coordinator with walk-in clinical services
• Back-up other MA's and respond to clinical care needs of patients.

Front Office Duties

• Greet patients

• Assist with registration and check-in

• Monitor kiosk assistance and check-in process

• Answer phones

• Collect insurance and insurance co-pays at each visit

• Exhibit excellent working relations with patients, visitors, and staff,

• Effectively communicating NOVUS Health's mission.

• Work closely with medical providers to help ensure that patients have comprehensive and coordinated care plans.

• Work to provide a positive front office experience for all patients

• Document all encounters with patients in EMR

• Work collaboratively with other clinical personnel assigned to the patient.

• Knowledgeable about community resources appropriate to needs of patients/families.

• Responsible for providing consistent communication within the care team, to evaluate patient/family status, ensuring that provided information, and reports clearly describe progress.

• Act as a patient advocate and liaison.

• Attend regular staff meetings, trainings, and other meetings, as requested.

• Assist with outreach and educational opportunities as requested and as needed.

• Always maintain HIPPA compliance.

• Performs other duties as assigned.

Directed Patient Care Duties

• Assist assigned provider with rooming and charting patient vital signs, medication list and update medical record information into the EMR.

Community Health Work Duties:

• Assist with outreach events as needed,

General Duties CHW:

Competencies:

• Good organizational skills to handle multiple priorities while remaining professional
• Ability to work with many diverse people, including children and teenagers.
• Effective telephone skills.
• Strong level of confidentiality due to the sensitivity of materials and information handled.
• Ability to make suggestions on workflow or system efficiency and effectiveness.
• to work independently and be self-directed and flexible.
• Ability to prioritize.
• Ability to perform functions with minimal supervision.
• Ability to work at a high-volume level of accuracy.

and calm.

General Expectations:

• Be committed to the mission of NOVUS HEALTH.
• Behave in a professional manner and consistently demonstrate and promote the values of Communication, Compassion, and trust for the patient, families, and all members of the healthcare team.
• Committed to the constant pursuit of excellence and teamwork in improving the care
• Be punctual with scheduled work and use time appropriately.
• Perform duties in a conscientious, cooperative manner.

of the patients and families of Hometown Health Center and the Patient Centered Medical Home Neighborhood.

Physical Requirements:

The physical requirements described here are representative of those that must be met by

the Incumbent to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit for

prolonged periods of time, talk, and hear. The employee is occasionally required to stand,

walk, and use hands to operate a standard computer keyboard. The employee may

occasionally lift and/or move up to 25 pounds. Vision requirements include close vision,

distance vision, depth perception, and the ability to adjust focus. Ability to read multiple handwritings.

Experience and Skill Requirements: The following experience and skills are considered essential:

• Written and oral fluency in English and Spanish is preferred.
• Experience working in a multi-cultural setting.
• Experience working in a community-based setting for at least 1 to 2 years preferred.
• Basic computer skills required; electronic medical record (EMR) experience preferred.
• Understand the community served, community connectedness.
• Good communication skills, such as listening well, and using language appropriately.
• Ability and willingness to provide emotional support, encouragement, and motivation to patients.

Education Requirements: The following education requirements are considered essential:

• Associate Degree in healthcare or related business field, BA/BS preferred.
• Successful completion of a Community Health Worker formal training program within a set time.
• Medical terminology and/or background preferred.
• Experience with electronic Medical Records, eClinical
• Knowledge of Billing and coding issues for clinical care.

Employee Charge to NOVUS Mission:

Candidates should be aware of NOVUS Health strong commitment to diversity and inclusion. With a focus on providing trauma informed, holistic health we expect all staff to meet patients, community partners, and co-workers with respect and dignity. We challenge each other to acknowledge biases that exist in healthcare, including racial, gender, gender identity, sexual orientation, ethnicity, and/or personnel beliefs. We look for ways to eliminate these biases at all points of services and care. Together as a team member of NOVUS, we will begin to break down barriers, build access, and create healthier communities.