Job DetailsJob Location The Colony Palm Beach - Palm Beach, FL Job Category Restaurant - Food Service Description Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting-- U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean. For more information visit Position: Maitre D'Job Location: Swifty's - The Colony - Palm Beach, FLJob Summary: Responsible for greeting and seating guests for the dining room. Oversees dining room and acts as goodwill ambassador to guests. Essential Functions: Must be willing and able to:
- Master functions outlined in HOST/HOSTESS job description
- Anticipate needs of scheduled special parties
- Communicate seating needs to service, bus and other host staff
- Complete all side work when and as assigned
- Master the restaurant's computer register system
- Perform comp and void procedures on the register
- Perform server readings on the register according to standing operating procedure
- Check to ensure that all server and busser side work has been completed as assigned
- Train and educate host staff in standing operating procedure
- Assign service staff workstations if requested to do so
QualificationsRequirementsQualification Standards: Prefer a minimum of 2 years full-service restaurant Maitre D' experience or the equivalent. Must have accurate mathematic skills. After training, must be able to pass an exam in English with 90% or better in each of the following:
- Menu and specials
- Wine list
- Liquor list and specialty drinks
- Liquor liability laws and knowledge
- Restaurant layout including table numbers and station numbers
Must be willing and able to:
- Meet personal schedule requirements punctually
- Be warm, sincere, outgoing in personality
- Relate to guests with appropriate sense of humor
- Maturely interact with guests as goodwill ambassador
- Remember guest details (names, faces, important information)
- Provide a persona compatible with established image of restaurant
- Respond to the needs of difficult guests with patience and courtesy
- Stand for long periods of time while on duty
- Move safely throughout all areas of the restaurant
- Work amidst noise in confined crowded space
- Work with and account for large sums of money
- Move chairs, transport high chairs and/or booster seats to tables when necessary.
- Work nights, weekends and holiday
Desirable: Previous experience with RESY and Food & Beverage POS systems. Previous luxury guest service/Forbes training. Fluent in a secondary language.