Communications Center Operator
: Job Details :

Job Summary · Provide essential call management services within a 24x7 call center environment · Handle incoming calls to the hospital, including patient information, paging, emergency codes, and answering service support · Serve as the first point of contact, ensuring all callers receive courteous and efficient service · Operate in a fast-paced setting with multiple communication responsibilities Key Responsibilities · Manage incoming and outgoing calls efficiently and courteously using prescribed scripts · Process paging requests and retrieve pages accurately and in a timely manner · Update pager statuses as requested by pager holders · Issue new, replacement, and loaner pagers and maintain paging system records · Update the telephone directory and paging database regularly · Understand and activate various emergency codes including medical, fire, internal/external disasters · Respond to patient information inquiries, maintaining confidentiality at all times · Provide support to staff regarding department on-call schedules · Handle answering service calls using established guidelines · Escalate complex problems with callers, equipment, or services to the Supervisor · Perform duties at multiple locations as required · Demonstrate values including patient focus, affordability, accountability, innovation, diversity, integrity, continuous improvement, and teamwork Required Qualifications · High school diploma or equivalent · Typing speed of at least 35 words per minute · Proficiency in Microsoft Windows applications · Phone-based customer service or call center experience · Fluent in English, with excellent reading, writing, and speaking abilities Preferred Qualifications · Experience in a hospital or medical environment · Knowledge of medical terminology · Combination of relevant education and experience may be considered