Job Location : Wixom,MI, USA
Customer Service Representative position available in the Wixom, MI area. This is a contract to hire or direct hire opportunity working at our client location who is a leading manufacturer. Pay: $45K-$50K based on experience. Schedule: First shift, 8:00AM-5:00PM (Onsite) Join the team as a Customer Service Representative, where you'll serve as the main point of contact for customers handling inquiries, processing orders, and supporting production to ensure on-time delivery and satisfaction. Key Responsibilities for the Customer Service Representative: -Respond to customer calls/emails; convert inquiries into orders using our ERP system -Provide quotes, order updates, and delivery timelines -Maintain accurate order and customer data -Manage backlogs and communicate delays -Resolve customer concerns professionally -Coordinate with Manufacturing, Purchasing, Finance, Sales, and Quality teams -Support and train backup CSRs If you're a proactive communicator who thrives in a fast-paced environment, we'd love to hear from you! Qualifications for the Customer Service Representative: -Associate or Bachelor's degree preferred -1-3 years of customer service or office experience (manufacturing a plus) -Strong communication, organization, and multitasking skills -ERP and Microsoft Office proficiency -Fluent in Spanish Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.