Company DescriptionAbout Us At Swift 7 Consultants, we specialize in delivering innovative business solutions tailored to meet the unique needs of our clients. Our team is driven by a passion for excellence, a commitment to quality, and a focus on achieving results. We work across diverse industries, ensuring every project we undertake meets the highest standards and drives measurable success. Job DescriptionJob Description We are seeking a proactive and detail-oriented Customer Support Assistant to join our dynamic team. This role will be responsible for assisting customers with inquiries, resolving issues, and ensuring a smooth and positive experience. The ideal candidate will have excellent communication skills, a problem-solving mindset, and the ability to work in a fast-paced environment. Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
- Resolve customer concerns and escalate complex issues to the appropriate department
- Maintain accurate records of customer interactions and transactions
- Provide product and service information to customers
- Collaborate with team members to improve processes and enhance customer satisfaction
- Follow company policies and procedures to ensure quality and compliance
QualificationsQualifications
- High school diploma or equivalent; associate or bachelor's degree preferred
- Previous experience in customer service or a related role is highly desirable
- Strong verbal and written communication skills
- Ability to multitask and manage time effectively
- Proficiency in Microsoft Office Suite and basic CRM systems
- Problem-solving skills and a customer-focused attitude
Additional InformationBenefits
- Competitive salary ($53,000 - $60,000 per year)
- Opportunities for professional growth and career advancement
- Comprehensive health, dental, and vision insurance
- Paid time off and holidays
- Supportive and collaborative work environment