Host
: Job Details :

Description: Reports to: General Manager Job Summary: Responsible for providing a lasting first and last impression to every Duffy's guest while controlling the restaurant's flow. Major areas of responsibility: • Greet guests and seat them at tables or in waiting areas. • Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings. • Provide guests with menus. • Answer telephone calls and respond to inquiries or transfer calls. • Input takeout orders accurately into POS system. • Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation. • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and guests' concerns are addressed. • Receive and record guest dining reservations. • Inspect dining and serving areas to ensure cleanliness and proper setup. • Inform guests of establishment specialties and features. • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary. • Assist other restaurant workers by serving food and beverages, or by bussing tables. • Direct guests to bar area while waiting for a table. • Strong MVP Program knowledge. • Maintain a positive and professional approach to coworkers and customers. Requirements: Qualification Standards • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations. • Initiative - Job requires a willingness to take on responsibilities and challenges. • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace. • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high-stress situations. • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks. • Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. • Integrity - Job requires being honest and ethical. • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. • Social Orientation - Job requires preferring to work well with others rather than alone. Essential Functions • Stand for long periods of time. • Use both hands and all fingers to handle, control, grasp, move, assemble or feel objects, tools, or controls. • Repeat the same movements. • Walk or stand for long periods of time. • See details of objects that are less than a few feet away. • See details of objects that are more than a few feet away. • See differences between colors, shades, and brightness. • Understand the speech of another person. • Speak clearly so listeners can understand. • Use stomach and lower back muscles to support the body for long periods without getting tired. • Keep your hand and arm steady while moving. • Move two or more limbs together (for example, two arms, two legs, or one leg and one arm). • Bend, stretch, twist, or reach out their body. • Be physically active for long periods without getting tired or out of breath. • Focus on one source of sound and ignore others. • Hear sounds and recognize the difference between them. • Use muscles to lift, push, pull, or carry heavy objects. • Use muscles for extended periods without getting tired. • Determine the distance between objects. • Coordinate movement of several parts of the body, such as arms and legs, while the body is moving. • React quickly using hands, fingers, or feet. • Add, subtract, multiply, or divide quickly and correctly. • Multitasking different work activities and shifting attention from one task to another. • Heavy lifting up to 40 lbs.