Electric Machinery Company, a division of WEG Electric Corp.Minneapolis, Minnesota Position: Technical Support Service Engineer Department: Engineered Services Department Primary Objective of Position : The Technical Support Service Engineer is responsible for providing technical support related to motors, generators, controls, software, and related WEG products; helps to ensure the smooth operation of shipped product and systems; creates and processes warranty claims and drives preventative actions. Major Areas of Accountability:
- Provides technical support to customers, interfacing with the engineering, commercial, and quality teams as-necessary
- Resolves service requests and promotes strong customer relationships.
- Analyzes field data, recommends corrective action, and writes and edits service reports related to warranty work.
- Creates and processes warranty claims.
- Organizes and coordinates; inspection, analysis, and disposition of returned equipment, parts, and material.
- Liaison between the sales force, customers, users, and factory; providing technical information and assistance to sales offices, customers, and users.
- Other duties as assigned.
Qualifications:
- Four (4) B.S. degree in Electrical, Industrial, or Mechanical Engineering.
- Proficient in Microsoft Office; Word, Excel, PowerPoint, Project, Outlook and SAP (preferred).
- Demonstrated sense of urgency to affect timely response and resolution to customer requests.
- Strong interpersonal skills, and ability to connect with internal and external customers.
- Effective communication (written and verbal) with internal and external customers.
- Demonstrated ability to effectively deal with difficult internal and external customers.
- Demonstrated project management skills, including direction of technical and non-technical staff, and customers.
- Ability to make recommendations regarding job methods.
- Ability to prioritize workload and shift work activities; to meet business needs and department goals.
- Demonstrated capability for social interface; internal and external customers as required, achieving customer satisfaction excellence.
Physical Requirements:
- Physical ability to travel freely within manufacturing and office facilities; climbing stairs and ladders, scaffolding or catwalks to service machinery.
- Ability and willingness to wear fall protection equipment.
- Physical ability to travel via public, commercial or personal transportation.
- Must possess an insurable driver's license and a valid Passport.
Salary: $65,000 to $80,000 Company cannot provide sponsorship for this positionPlease, no agencies