Job DescriptionJob Description
Overview
CTG is seeking to fill an Infrastructure Analyst II - Job Scheduling and Migration opening for our client in Buffalo, NY.
Location: Buffalo, NY Duration: 12 months
Overview: Completes activities related to larger and/or more complex installations, configuration, operation, and maintenance of systems hardware/software and related infrastructure. Ensures system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff and partners.
Primary Responsibilities:
- Respond to and resolve Service Desk escalations based on outcomes of previous incidents.
- Create/document procedures for work orders and request-based tasks.
- Analyze and isolate technical incidents requiring problem-solving; utilize diagnostic tools to troubleshoot issues.
- Complete systems maintenance activities following Standard Operating Procedures (SOP), including patching, health checks, and operating system updates.
- Schedule maintenance changes to minimize operational risk.
- Participate in cross-functional project work; lead technical teams and provide design input.
- Document and improve SOP and maintenance tasks for efficiency.
- Understand and adhere to the Company's risk and regulatory standards, identifying risk-related issues needing escalation to management.
- Promote an inclusive environment reflecting the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of audit points and regulatory issues.
- Complete other related duties as assigned.
Scope of Responsibilities:
- Oversee job scheduling and migration activities, ensuring compliance with organizational standards.
- Collaborate with application teams for quality assurance and incident resolution.
- Provide technical assistance for disaster recovery preparation and testing.
Supervisory/Managerial Responsibilities:
- Lead technical teams within projects and guide less experienced staff on processes.
Education and Experience Required:
- Minimum of 6 years' higher education and/or work experience.
- Experience reading and digesting technical information.
- Detail-oriented with proven written and verbal communication skills.
- Strong customer focus and ability to manage multiple work priorities.
Education and Experience :
- Bachelor's degree in a technology-related field.
- Minimum of 7 years' higher education and/or work experience.
- Certifications or special training in related technologies.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or -based recruitment services for this role.
To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact the Recruiter Emily Drew at ...@ctg.com. Kindly forward this to any other interested parties. Thank you!