Job Location : Albany,NY, USA
The Student Accounts Specialist is responsible for managing student accounts, including third party programs, payments, collections, and customer service. This role involves ensuring accurate and timely processing of student financial transactions and maintaining positive relationships with students and their families. The Student Accounts Specialist works closely with other departments to support the overall financial health and administrative functions of the institution. This is a full-time hybrid role with a minimum of two required days at Excelsior's home office of 7 Columbia Circle, Albany, NY, with the remainder of the days worked from home. Duties and Responsibilities: • Serve as the primary point of contact for students via phone, video calls, messaging platforms, and in-person communication • Respond to student inquiries and complete assigned tasks efficiently and compassionately through university systems • Assist students in understanding billing timelines, payment options, account navigation, and refund procedures • Manage a high volume of tasks simultaneously, such as phone calls, processing updates, resolving account concerns, and tracking documentation • Coordinate with internal departments and external third-party payers to ensure accurate and timely support • Collaborate with financial aid and enrollment teams to verify student status and assist with disbursement needs • Maintain detailed records of student interactions and service outcomes • Participate in virtual workshops, orientation sessions, and ongoing student outreach efforts • Contribute to a supportive and cooperative team culture that adapts to shifting priorities and peak service demands Qualifications: