Collector, 11-30 days If you are experienced within a call center environment and love to help people, find solutions, we are looking for YOU! As part of the Premier Auto Credit family, you will be responsible to contact auto loan customers regarding late or missed payments, acquire facts about the reasonings of delinquencies and assist customers by negotiating payment arrangements. It starts with YOU! Our Promise to YOU: We are looking to develop, retain and motivate the most talented people - those who care about a collaborative team environment and are eager to support and learn. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.
- Bonus Plan: This role is eligible for a monthly bonus in addition to baseline hourly pay
- Hours of operation for Collectors: Monday- Friday, 8am-5pm, 1 Saturday a month.
Duties/Responsibilities:
- Contact customers to determine reason for payment delinquency and negotiate payment commitment.
- Handle accounts with speed and accuracy while maintaining professionalism.
- Complete phone calls to meet required performance standards and metrics.
- Confirm and/or negotiate payment arrangements, research any discrepancies.
- Must maintain strict confidentiality.
- Willing to work flexible schedules, weekends and holidays, and overtime as necessary to meet business needs.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Respond to customer inquiries via telephone and e-mails within established time frame.
- Responds with accurate information pertinent to the caller's questions using professionalism and integrity.
- Adhere to all state and federal laws in the handling of accounts
- Performs other related duties as required.
Required Skills/Abilities:
- Prior experience in financial services or similar industry preferred.
- Proficient in Microsoft Office Suite or related software.
- Excellent organizational skills with great attention to detail.
- Professional phone etiquette.
- Experience in managing follow ups.
- Persuasive negotiation skills.
- Excellent verbal and written communication skills.
- Ability to keep information confidential.
- Ability to exercise integrity and discretion.
- Ability to remain professional in tense situations.
- Entry level typing/data entry.
- Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss.
- Experienced with dialer phone systems.
- Bilingual speaking, reading, and writing proficiency in Spanish/English.
Education and Experience:
- At least 1 year of experience in credit and collection work highly preferred.
- Familiar with basic skip tracing techniques and compliance related to FDCPA requirements.
- Associate's degree or 2-5 years of customer service experience.
- Knowledgeable of best practices in the auto finance industry.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
Benefits Overview: Full Time Employee Benefits upon completion of 90-day probationary period include:
- Employer sponsored medical, dental, vision and life insurance/AD&D coverage opportunities.
- Flexible Spending Accounts (FSA).
- The company pays 80% of premiums for medical plans for employees only.
- Paid time off accrual opportunity & holiday pay.
- 401k retirement plan (4% employer matching).
NOTE:This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Premier Auto Credit reserves the right to modify and change responsibilities and duties herein without notice. Pay will be determined based on individual qualifications and experience. EEO Disclaimer Premier Auto Credit provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.