Company OverviewCumulus Media (OTCQB: CMLS) is an audio-first media company delivering premium content to a quarter billion people every month - wherever and whenever they want it. Cumulus Media engages listeners with high-quality local programming through 400 owned-and-operated radio stations across 84 markets; delivers nationally-syndicated sports, news, talk, and entertainment programming from iconic brands including the NFL, the NCAA, the Masters, Infinity Sports Network, AP News, the Academy of Country Music Awards, and many other world-class partners across more than 9,500 affiliated stations through Westwood One, the largest audio network in America; and inspires listeners through the Cumulus Podcast Network, an established and influential platform for original podcasts that are smart, entertaining, and thought-provoking. Cumulus Media provides advertisers with personal connections, local impact and national reach through broadcast and on-demand digital, mobile, social, and voice-activated platforms, as well as integrated digital marketing services, powerful influencers, full-service audio solutions, industry-leading research and insights, and live event experiences. For more information visit www.cumulusmedia.com. Position OverviewCUMULUS MEDIA | Centennial, CO, the nation's leading broadcast network, has an open opportunity in our Westwood One Centennial Technical Operations Center for a Network Operations Technician. The position includes technical training for the right candidate. The Network Operations Technician monitors broadcast networks to ensure that all systems maintain maximum reliability and providing 1st tier technical support and customer service. Key Responsibilities & QualificationsKey Responsibilities:
- Ingest of content via satellite, Internet, WAN, and similar technologies
- Audio routing and transmission via multi-channel broadcast systems
- Constant monitoring, resolution and documentation of any network issues
- Provide technical support to production facilities and commercial radio stations on a variety of technical platforms
- Escalate issues as needed to 2nd tier technical staff
- Problem resolution and escalation with established trouble ticketing system
- Able to work in a 24x7/365 environment
- Other duties as assigned
Qualifications:
- Min 2 years of IT and Customer Service experience preferred. Broadcast IT experience is a plus
- Acute attention to detail
- Strong Customer Service skills
- Foundation in networking knowledge/understanding with ability to troubleshoot effectively
- Following steps/procedures during emergency situations
- Ability to organize, prioritize issues and multitask
- Ability to convey accurate, detailed information verbally or in written form
- Strong teamwork and interpersonal communication skills; verbal and written
- Able to work and resolve problems independently with little supervision
- Associate degree or equivalent work experience
Pay Range USD $46,680.00 - USD $58,350.00 /Yr. What We Offer
- Competitive Pay
- Focused, responsible and collaborative work environment with the ability, to ask what if and try innovative solutions
- Medical, Dental & Vision Insurance coverage
- 401K with company match
- Paid Vacation, Sick & Holiday time off
- Parental leave time off benefits, life insurance, disability insurance, wellness, and an employee referral bonus program
For immediate consideration, please visit For more information about Cumulus Media, visit our website at: EEO StatementCUMULUS MEDIA is proud to be an Equal Opportunity Employer (EOE).