Job Location : Princeton,NJ, USA
About Us
ISMG ( is a global intelligence firm and media powerhouse, leading the way in cybersecurity, enterprise IT, and digital transformation. With 10+ brands, 38 digital media properties, and over 400 premier events annually—ISMG connects a network of over 2M executives, decision-makers, and innovators with the insights and opportunities they need to stay ahead.
We're not just evolving—we're accelerating. By expanding our solution offerings and enhancing our go-to-market strategies, we're entering one of the most exciting phases in our company's growth. This is the moment to join us.
About the Role
We are seeking a proactive and detail-oriented IT Support Specialist to join our team in our Princeton HQ! This individual will play a critical role in ensuring smooth day-to-day IT operations by providing responsive, hands-on technical support for staff, managing equipment, and assisting in maintaining the security and stability of our technology environment.
This is an excellent opportunity to step into a critical role where you'll have immediate impact on the efficiency and security of our operations. You'll gain exposure to a wide range of IT support functions, work closely with leadership, and contribute directly to creating a seamless technology experience for our teams.
The ideal candidate will be a problem-solver with strong technical skills, excellent communication abilities, and a customer-first mindset.
Key Responsibilities
Primary IT Support: Serve as the first point of contact for break/fix issues and daily technical support needs in the Princeton office.
Equipment Deployment & Management: Oversee the deployment, return, and lifecycle management of company devices; maintain accurate equipment inventory and conduct regular audits.
System Patching & Troubleshooting: Identify and resolve patching failures to ensure systems remain updated and secure.
Vulnerability Monitoring & Remediation: Monitor alerts from security tools and remediate vulnerabilities in a timely manner.
On-Site Support: Provide reliable in-person support for staff in both the Princeton and NYC offices.
Coverage & Backup: Act as primary support for US time zone during manager absences; collaborate with IT team members in India and across other locations to ensure seamless global coverage.
Documentation & Process Improvement: Maintain accurate records of support activities, troubleshooting steps, and resolutions to improve efficiency and knowledge sharing.
Qualifications
Bachelor's Degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).
3–5 years of experience providing IT support in a fast-paced, professional environment.
Strong knowledge of computer hardware, operating systems (Windows and Mac), and common business applications.
Experience with device imaging, software deployment, and endpoint management tools.
Familiarity with patch management, vulnerability monitoring, and endpoint security solutions.
Excellent troubleshooting skills with a structured and methodical approach to problem-solving.
Strong interpersonal and communication skills with the ability to support users of varying technical levels.
Ability to manage multiple tasks, set priorities, and meet deadlines independently.
Willingness to travel occasionally to support the NYC office.
Why Join ISMG?
Be part of a fast-growing cybersecurity media and intelligence powerhouse at the forefront of digital transformation.
Collaborate with a global team of innovative thinkers and creative professionals.
Enjoy a supportive culture that values autonomy and excellence.
Apply Now! Visit ISMG.io to learn more.
Located on-site at our Princeton, NJ office with occasional travel to our NYC office.
Exact compensation dependent on skills and experience level.
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