Training Coordinator
: Job Details :

Job Description Job Summary: Genesis Consulting is seeking a highly organized and proactive Training Coordinator to lead and manage the implementation of a comprehensive training initiative. This role will be responsible for overseeing the full training lifecycle-from planning and logistics to content development, delivery coordination, quality assurance, and follow-up support. The ideal candidate will ensure all training efforts are aligned with organizational goals and that end users receive consistent, effective, and accessible learning experiences across all locations. Duties and Responsibilities: Project Management & Coordination • Serve as the primary liaison between the organization and vendors to align training goals and solutions. • Develop and manage a detailed training project timeline with milestones for delivery across all locations. • Coordinate all logistics for training sessions, including venue arrangements (for in-person events), virtual platform setup, scheduling, equipment distribution, and resource availability. • Implement a variety of user training and support methods, including: o Videos o Office hours o Quick reference guides o FAQs o eLearning modules o In-person training o On-site support o Synchronous and asynchronous resources KPI Tracking & Progress Reporting • Define and monitor key performance indicators (KPIs) to measure training success, such as: o Attendance rates o Participant engagement o Feedback scores and post-training assessment results • Produce weekly and monthly progress reports for leadership, detailing: o Training attendance and completion o User engagement and participation o Survey and quiz results • Use metrics and feedback to continuously optimize training content and delivery methods. Quality Assurance & Consistency • Oversee and support trainers to ensure consistent delivery of content and a high-quality learning experience across all regions. • Conduct regular check-ins with trainers to collect feedback and maintain uniformity in instructional approach and execution. Training Resource Development • Collaborate with IT, instructional designers, and subject-matter experts to create or refine training content. • Ensure training materials (e.g., guides, presentations, videos) are clear, current, and accessible to users with varying technical skill levels. • Develop supplemental materials such as job aids, cheat sheets, and FAQs for post-training reference. Follow-Up Support Coordination • Organize post-training support channels, including: o Virtual office hours o One-on-one assistance o Helpdesk escalation pathways • Design and implement a follow-up communication plan to keep users informed of additional support opportunities and resource access. Requirements Minimum Qualifications/Experience: • 6+ years of project management experience, with a focus on training program coordination. • 3+ years of experience creating or refining training materials. • Experience in public sector, education, or enterprise IT environment. • Experience with training program coordination of Education Technology Applications strongly preferred. • Strong ability to track and report on training effectiveness using attendance, engagement, and feedback metrics. • Experience managing large-scale training initiatives (in-person and virtual). • Familiarity with adult learning principles and instructional design methodologies. • Experience using learning management systems (LMS), survey tools, and digital content platforms. • Background in education, corporate training, or IT training environments. • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Project). • Excellent communication, coordination, and organizational skills. • Analytical mindset with the ability to adapt training strategies based on data and feedback. • Capable of managing multiple tasks and meeting deadlines in a fast-paced environment. Minimum Education: Bachelor's Degree in Program Management, Communications, Business Administration, Information Technology, or another related field. Required Certifications: Certification in Change Management Methodology (Prosci, ACMP, etc.) preferred. Other: • Candidates must be authorized to work in the U.S. • Candidates must be able to be onsite in New York, NY as needed.