This is a 100% remote role for candidates based in the Washington D.C. Metro Area (D.C., Maryland, Virginia). Candidates can be located within a 2-hour commute from Alexandria, Virginia.Projected Start Date: Early September 2025Note: Eligibility to obtain a U.S. Government SECRET / TOP SECRET Clearance. (Basic Federal Clearance requirements are U.S. Citizenship, clear criminal history check, no recent or pending bankruptcies) Viderity is seeking a Help Desk Specialist to provide hardware and software support to end users, developers, and IT security personnel in a mission-critical environment. The Help Desk Specialist is responsible for a range of customer service, critical tasks, incident management, service request fulfillment, troubleshooting and technical support. Key Responsibilities:
- Lead project planning sessions to define scope, objectives, and resource requirements.
- Provides troubleshooting support to a user community employing computer systems and networks.
- Diagnosis's problems and provides applicable remedies. May serve as a team leader in operations.
- Workstation and server configuration and deployment
- Testing workstations and servers for compatibility and conflict issues
- Support developers and analysts with custom software application development and usage
- Keep updated workstation images for all individual workstations; keep separate image for each model
- Operating Systems support and maintenance
- Installing and configuring applications and operating systems to organizational standards and baseline configurations
- Keep all servers and workstations up to date with the latest patches and updates; maintain the BigFix management/deployment server and systems connecting to the server
- Scan systems using vulnerability scanners to identify and remediate security flaws
- Manage VMware environment including creating VMs, managing VMs, etc.
- Install and test new configurations including new Operating Systems, hardware equipment, software, etc.
- Assist developers with testing custom software on servers and workstations
Required Skills:
- Bachelor's degree in Computer information Systems, Computer Science, Management Information Systems, or related field.
- Minimum two (2) years' held desk experience.
- Experienced in computer hardware and software systems. Understands how programs use computer hardware.
- Experience with networking equipment and cabling
- Ability to effectively troubleshoot physical connectivity issues
Required Security Clearance: o Access Level: IT-2 o Sensitivity Level: Secret/Non-critical Sensitive o Type of Investigation: Current Tier 3 (T3) or National Agency Check with Local Agency Check and Credit Check (NACLC) at time of proposal submission. DoD 8570.01-M Certification: N/A Exception: If the employee ever requires any Privileged system access, then DOD 8570.01-M, IA & CE certifications are required. o IA Technical (IAT)/IA Management (IAM) Level: IAT Level II o IA Baseline Certification: Attachment_3_DOD 8570 Approved Baseline Certifications_Full_20210526 o CE/OS Certificate: Attachment_4_DLA Approved CS CE List_v28_20230221. Certification must be applicable to the Oracle based DAI Application Environment o Relevant certification from a nationally recognized tech Salary range: $53,865 - $72,818 annually (depending on experience and qualifications) Benefits:
- 401(k) Plan with Company Matching
- Health Insurance (Medical, Dental, Vision)
- Paid Time Off (PTO) and Holidays
- Retirement Planning Support
- Professional Development Opportunities
- Life and Disability Insurance