Position Title: Membership Support SpecialistReports To: Chief Program OfficerDepartment: Members SupportStatus: Part-Time, SeasonalLocation: Buffalo (Regional Travel Required) Western NYJOB DESCRIPTIONABOUT GIRL SCOUTS: Are you mission-driven, looking to work in a dynamic team environment, and influence the lives of girls? If so, take the time to check out Girl Scouts of Western New York. Since 1912, Girl Scouts has empowered girls to develop the skills and the voice to become successful and productive citizens. Girl Scouting builds girls of courage, confidence and character, who make the world a better place. If you'd like to be part of this exciting, empowering, and valuable experience, we encourage you to apply. We look forward to hearing from you!POSITION SUMMARY: The Girl Scouts of Western New York (GSWNY) is seeking a dynamic and mission-driven cross-functional Membership Support Specialist to support two core operational areas: volunteer experience, and product program (cookie sales). This role is ideal for a strategic thinker and relationship builder who thrives in a fast-paced, community-focused environment. The Membership Support Specialist provides essential frontline service and logistical support to volunteers, caregivers, and staff across key program areas. The role is seasonal with the summers off (June through August). ESSENTIAL FUNCTIONS: Product Program
- Support Cookie Cupboard preparation, order reconciliation and distribution logistics.
- Respond to inquiries and provide guidance related to the Cookie Program via phone, email, or in person.
Volunteer Support
- Support volunteer training and events (virtual and in-person) to ensure volunteers can be successful in carrying out our mission.
- Troubleshoot volunteer concerns and help foster a supportive community.
- Monitor troop health and support sustainable growth and retention strategies.
Administrative & Follow-Up
- Process Product Program payments.
- Follow up with volunteers to guide them through the Girl Scout journey.
- Assist with assembling and distributing girl and leader's resources and materials.
- Monitor and answer inquiries within the CRM (Customer Relationship Management) system.
- Support the Council's strategic goals, mission, and ongoing commitment to diversity, equity, inclusion, and belonging as an active and engaged member of the GSWNY staff team and community.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Other duties may be assigned as needed. GSWNY maintains the right to add, change or alter the functions of this position at any time. Experience & Qualifications:
- Girl Scouts is proud to serve a diverse community of girls and volunteers. Bilingual language skills or proficiency in one or more non-English language is always appreciated, though not required.
- A combination of education and experience equivalent to a Bachelor's degree in or equivalent experience in non-profit management, recruitment, project management.
- Proficiency in Microsoft Office Suite and comfort learning new database/CRM tools.
- Must be able to travel locally within the Buffalo/ Niagara region and work evenings and weekends as needed.
- Commitment to the mission and values of Girl Scouts, including diversity, equity, inclusion, and belonging
Additional Requirements:
- Strong analytical skills and problem-solving abilities; interpersonal skills
- Ability to handle sensitive information and maintain confidentiality.
- Capacity to network effectively and positively represent GSWNY in the public arena.
- Ability to articulate organizational mission and its importance with passion and conviction, and in a manner that resonates with the listener.
- Commitment to diversity and ability to interact with diverse populations.
- Strong time management skills with ability to work independently and effectively prioritize duties and tasks in order to successfully meet and manage multiple deadlines.
- Excellent oral and written communication skills and the ability to communicate clearly.
- Proven capability to work in a collaborative, service-focused environment.
- Ability to meet the travel requirements of the position to conduct Council business; and
- If travel is required, must possess a valid driver's license, meet minimum state auto insurance requirements, and meet the insurance carrier's requirements for coverage.
HOURS & TRAVEL:
- September through May (June-August off)
- 20-25 hours per week Tuesday - Thursday; nights and weekends as needed.
- Must be able to lift up to 25 lbs and set up materials for event booths.
GIRL SCOUT MEMBERSHIP: All Employees of Girl Scouts must maintain an active, annual membership in Girl Scouts of Western New York. This membership must be renewed annually, and all newly hired employees are expected to enroll with GSWNY within the first 30 days of their employment. EQUAL OPPORTUNITY EMPLOYMENT: Girl Scouts of Western New York celebrates diversity in all forms and is committed to creating an inclusive, collaborative and supportive environment for all. All employment decisions are based qualifications, merit, performance and the needs of the organization. As an equal opportunity employer, GSWNY does not discriminate on the basis of any qualified applicant's race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status or any other groups or persons protected by federal, state or local law. GSWNY EQUITY COMMITMENT STATEMENT: Since our founding over 100 years ago, Girl Scouts of Western New York has been, and will continue to be, an organization rooted in gender equity and advocacy to make the world a better place. GSWNY is committed to diversity, equity, inclusion, racial justice and belonging, and strives to create and nurture inclusive experiences where all people throughout our community are confident they belong.