Salary: $23.99 - $27.24 Hourly Location : Bolivia, NC Job Type: Full Time Job Number: 01424 Department: Information Technology Opening Date: 08/01/2025 Closing Date: 8/17/2025 11:59 PM Eastern About Us Brunswick County is a vibrant coastal community located in southeastern North Carolina with approximately 47 miles of idyllic beaches and an abundance of quaint countryside. While consistently ranked one of the fastest-growing counties in North Carolina, Brunswick County is steeped in history and hospitality, and both residents and visitors enjoy a laidback atmosphere, close-knit community, and plenty of coastal charm. Careers At Brunswick County we are committed to preserving our resources and enhancing the lives of our community through exceptional service. Join our team of talented staff and embark on a career where you will make a difference in the lives of those we serve. Our employees are our biggest asset, and we offer competitive wages, a comprehensive benefits package, and opportunities for advancement. About this Opportunity Brunswick County is looking for an Information Technology (IT) Technician to join our Information Technology (IT) Department to help design, maintain, and troubleshoot computer software, hardware, and mobile devices for County departments and employees. Working as part of a team, the IT Technician will receive and respond to inquiries, concerns, complaints, and requests for assistance from County staff regarding information technology systems and operations within established service level agreements based on the priority of the request or incident. Work includes:
- Preparing and deploying end user devices by imaging, configuring, installing applications, testing for proper operation, and creating and maintaining images for hardware set-up.
- Maintaining computer hardware, software, peripheral equipment, and installing computer cabling.
- Maintaining mobile hardware (including laptops, iPads, mobile gateways, and network connected narcotics safes) and software for all ambulances and administrative vehicles for the Emergency Medical Services (EMS) department.
- Utilizing electronic ticketing system to capture information on end users, support requests, incidents, and equipment inventory.
- Providing reports to IT management as required.
- Serving as audio/visual technical resource for Board of County Commissioners Meetings, Planning Board Meetings, and other County Meetings as needed.
- Participating in a rotation with other IT Technicians to work during Emergency Operations Center activations to ensure that technology functions properly during emergency events.
The successful IT Technician will: consistently provide end user support and assistance with a customer-centric focus on service delivery; fully embrace and adhere to department policies and procedures on Information Technology Infrastructure Library (ITIL) based methodologies and tools (i.e., Change Management, Service Catalog, etc.); actively engages in the department's agile-based project management (SCRUM) methodology and procedures. If you are a technically savvy, customer focused analytical problem solver who is detail oriented and can use independent judgement and take initiative to get a job done, we'd love to hear from you! The IT Technician reports to the IT Deputy Director. Education and Experience Technical college diploma in computer technology, computer networking, or related field AND two (2) years of responsible experience in computer technology; OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the position.
- NC or SC driver license required.
- Familiarity with Windows, iOS, and Android operating systems, Active Directory, Mobile Device Management, multi-factor authentication, and Microsoft Office Products is also required.
Physical Requirements Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching, and crawling, and which involves some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 20 pounds) and occasionally heavier weight (up to 50 pounds). Tasks may involve extended periods of time at a keyboard or workstation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Additional Information Brunswick County provides equal opportunity in employment for all qualified persons regardless of race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by the law. Brunswick County is required by law to verify the identity and employment eligibility of all persons hired. Brunswick County participates in E-Verify to determine employment eligibility to work in the United States. All positions with Brunswick County require a valid driver's license and candidate must be current on Brunswick County taxes. A background check and drug screening will be conducted with a contingent offer of any position. Brunswick County employees are the county's most valuable asset. Therefore, it is the county's desire to offer a very rich and generous menu of fringe benefits. You can visit to see more detailed information on benefits. Brunswick County offers the following benefits:
- Vacation Leave
- Sick Leave
- Petty Leave
- Paid Holidays
- Longevity Pay
- Health Insurance
- 401 (k) Plan
- 457 Deferred Compensation Plan
- Term Life Coverage
- Long Term Disability
- Short Term Disability
- Flexible Spending Accounts
- Vision Insurance
- Universal Life Insurance
- Critical Illness
- Tuition Assistance
01 How many years of experience do you have working with Microsoft products (i.e., Windows OS, Word, Excel, Outlook, Teams, One Note, One Drive)?
- None
- Less than 1 year
- Between 1 and 2 years
- Between 2 and 5 years
- 5 or more years
02 How many years of experience do you have working with MDM?
- None
- Less than 1 year
- Between 1 and 2 years
- Between 2 and 5 years
- 5 or more years
03 How many years of experience do you have working in a local government agency?
- None
- Less than 1 year
- Between 1 and 2 years
- Between 2 and 5 years
- 5 or more years
04 How many years of experience do you have providing computer hardware support?
- None
- Less than 1 year
- Between 1 and 2 years
- Between 2 and 5 years
- 5 or more years
05 How many years of experience do you have imaging and deploying end user devices?
- None
- Less than 1 year
- Between 1 and 2 years
- Between 2 and 5 years
- 5 or more years
06 How many years of experience of you have working with an electronic ticketing system for tracking end user requests for assistance?
- None
- Less than 1 year
- Between 1 and 2 years
- Between 2 and 5 years
- 5 or more years
07 How many years of experience do you have working with asset management for end-user devices?
- None
- Less than 1 year
- Between 1 and 2 years
- Between 2 and 5 years
- More than 5 years
08 How many years of experience do you have working with Audio/Visual equipment?
- None
- Less than 1 year
- Between 1 and 2 years
- Between 2 and 5 years
- 5 or more years
Required Question