About Us We're Maimonides Health, Brooklyn's largest healthcare system, serving over 250,000 patients each year through the system's 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers. At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation's largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clincal progams rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neuroscience Institute, Boneand Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine. Overview We are seeking a Patient Engagement Associate to join our team. Responsibilities
- Track and analyze data and reports from different sources such as medication adherence reports and patient charts
- Perform phone outreach based on patient registries and gaps in care reports for medication adherence refill reminders and refill requests.
- Collect medication histories utilizing different sources such as electronic medical records and pharmacy technology platforms to assist pharmacists with medication reconciliations.
- Communicate with community pharmacies to assist patients and providers with medication refills, medication reconciliation, and troubleshooting access to medications.
- Engage patients to participate in self-management and gap closing activities, as measured under value-based contracts including upside and downside arrangements.
- Maintain records of all outreach activity on each member/patient.
- Provide support to pharmacists and other clinical personnel in the ambulatory clinics and community offices.
- Update and maintain appropriate documentation related to medication outreach in patient electronic medical records.
- Prepare reports for individual providers of outreach activities to their individual assigned members.
- Develop relationships with providers and other clinical staff to facilitate effective communication and performance improvement.
- Participate in routine meetings discussing opportunities for quality and process improvements.
Qualifications
- High School diploma or equivalent. Bachelor's degree preferred
- Certification as Pharmacy Technician by the National Technician Board OR enrollment in an approved Pharmacy Technician program required OR Enrollment in a medically-related training program (e.g., RN, LPN)
- Experience in community pharmacy is required.
- Knowledge of Medical Terminology and Coding
- Experience with HEDIS requirements
- Computer proficiency with MS Excel, Word and Access
- Excellent customer service and interpersonal skills
- Good verbal/written English communication skills. Spanish or other second language preferred.
- Good organizational skills.
Pay Range USD $50,817.00 - USD $55,000.00 /Yr. Equal Employment Opportunity Employer Maimonides Medical Center (MMC) is an equal opportunity employer . All qualified individuals are encouraged to apply and will receive consideration without regard for race, creed (religion), color, sex, national origin, ethnicity, sexual orientation, gender identity, military or veteran status, age, disability, pregnancy, predisposing genetic characteristic, marital status or domestic violence victim status, citizenship status, or any other factor which cannot lawfully be used as a basis for an employment decision in accordance with applicable federal, state, and local laws. MMC is committed to following the requirements of the New York State Human Rights Law with regard to non-discrimination on the basis of prior criminal conviction and prior arrest.