Job Location : Des Moines,IA, USA
District IT Support Specialist JobID: 456
Position Type:
Technology/ Computer Technician
Date Posted:
7/22/2025
Location:
District Wide
Date Available:
08/04/2025
IT Support Specialist
Support - Position - Technology Specialist
IT Support Specialist will work in a Chromebook and MacOS environment with a primary responsibility of providing Tier 1 support for staff and students.
QUALIFICATIONS:
A. Education and Experience
Work requires reading, writing, and analytical skills normally acquired through a four-year degree from an accredited college or equivalent work experience.
2-year associate's degree or equivalent experience preferred
Valid driver's license and vehicle
Experience with the following is preferred:
Education technology
Ability to learn new and leading technologies
Infinite Campus, Extreme switches and wireless, Chromebooks, Google Admin console, Mac OS, Windows, OS, and hardware deployment
B. Physical Requirements and Working Conditions
Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, with ability to maintain attention to detail despite interruptions
Strength to lift and carry objects weighing up to 40 pounds
C. Knowledge of:
Computer hardware, software, and peripherals such as central processing units, servers, monitors, cables, network systems, printers, projectors, displays
Procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware, and peripherals
Principles, practices, hardware, and software related to the establishment and maintenance of wired and wireless networks
Techniques for explaining technical concepts and procedures to non-technical users
D. Skills:
Customer service mindset
Collaboraitve growth mindset
Installing, configuring, and upgrading operating systems and software using standard application practices
Installing, configuring, and repairing computers, network infrastructure, and peripherals such as printers and related hardware
Troubleshooting and solving hardware and software problems
Instructing users on new or upgraded computer applications and hardware
Using initiative and independent judgment within established guidelines and procedures
Organizing own work, setting priorities, and meeting critical time deadlines
Communicating effectively with co-workers, students, parents, and vendors
RESPONSIBILITIES:
Under the supervision of the director of technology, the technician installs, maintains, troubleshoots, and upgrades computer hardware, software, personal computer networks, peripheral equipment, and online systems; trains users, prepares documentation, and provides user assistance to district and building staff and students; and performs related work as required.
Installs, configures, and upgrades operating systems and software using standard processes.
Installs, assembles, and configures computers, displays, projectors, network infrastructure, and peripherals such as printers, scanners, and related hardware.
Troubleshoots problems with computer systems, which may include hardware and software, e-mail, network, and peripheral equipment problems; makes repairs and corrections where required.
Acts as a technical resource in assisting users to resolve problems with equipment and data; staff a centralized help desk to facilitate the exchange of information and advice; implements solutions or notifies outsource providers as required.
Assists in instructing district and building staff in the use of standard business and administrative software, including word processing, spreadsheets, email, and database management; provides instruction or written documentation where required.
Documents software, hardware, and network installations and changes.
Assists with inventory and ordering of hardware and software.
Other technical duties under the responsibility of the director of technology and other duties as assigned.