Program Coordinator
: Job Details :

About MHA

MHA – Mental Health Association is a nonprofit organization dedicated to helping people live their best life. We provide a wide range of services across Western Massachusetts, including outpatient therapy, substance use recovery, supports for individuals with developmental disabilities or brain injuries, and residential and housing programs. MHA serves individuals impacted by mental illness, substance use, developmental disabilities, brain injuries, and homelessness. Our mission is rooted in inclusion, dignity, and empowering people to lead fulfilling, independent lives.

About New Ways Services – (ABI Division)

New Way is MHA's residential and community-based program for individuals living with acquired brain injuries (ABI) due to trauma, stroke, or serious illness. These life changes can bring physical, emotional, and cognitive challenges, and New Way provides the support needed to navigate them. Through personalized care, skill-building, and meaningful daily routines, individuals are supported in gaining independence, reconnecting with others, and living fully in the community. Our homes are safe, accessible, and integrated into typical neighborhoods, offering 24/7 support along with nursing, clinical, and therapeutic services.

At New Way, recovery is a journey—and we help each person move forward in their own way.

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Position Summary

The Program Coordinator is responsible for the oversight and leadership of multiple residential homes serving individuals recovering from an acquired brain injury (ABI) or other life-altering events. This role ensures high-quality, person-centered care through collaborative leadership, direct supervision, and regulatory compliance. Working closely with the Program Nurse and Program Clinician, the Program Coordinator promotes a culture rooted in respect, integrity, and compassion.

Pay Rate: $56,000 annually

Open Shift: Thursday through Saturday 11pm-9am (30h)

Key Responsibilities

• Provide oversight and direction to the Site Manager and program staff, ensuring consistent, high-quality support services.
• Serve as a problem-solver, removing barriers that impact service delivery.
• Lead the development, review, and implementation of Individual Service Plans (ISPs).
• Facilitate transitions into the program, including oversight of Transitional Assistance Plans for new admissions.
• Maintain regular, effective communication with DDS Service Coordinators for ongoing updates, HCICS reporting, and referral processes.
• Ensure all program and documentation deadlines are met through effective supervision, training, and systems management.
• Manage staff hiring, onboarding, training, and disciplinary processes in collaboration with the Vice President.
• Maintain program compliance with licensing standards through audits, training, and operational oversight.
• Serve as a key liaison between internal departments, external vendors, regulatory entities, and families/guardians.
• Participate in the division's on-call rotation to support safe, 24/7 operations.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

• Demonstrated ability to work independently, manage time, prioritize tasks, take initiative, follow through, and work cooperatively to direct a team.
• Demonstrated ability to adapt to the changing needs of the program participants. Strong interpersonal skills, patience, caring, and compassion.
• Must be able to pass and maintain certifications in medication administration (MAP), CPR, and first aid.
• Must have ability to facilitate and develop a supportive community in a diverse, multi-cultural residential setting.
• Bachelor's Degree in related field preferred.
• Three to five years of related professional experience including a minimum of two years in a supervisory capacity or acceptable substitution of experience.
• Experience working with individuals who have sustained a brain injury, who are in recovery, and/or require physical care is strongly preferred.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $56,000 annually