Service Delivery Coordinator Overview: position. The Service Delivery Coordinator is responsible for coordinating the steady state service delivery to client accounts, promoting the continuous improvement of productivity, service quality, and customer satisfaction. This role involves managing and coordinating the scheduling of services, ensuring adherence to service levels, and maintaining customer relations. Key Responsibilities:
- Schedule Management: Develop and maintain a master schedule for service operations, considering factors like equipment availability, operator shifts, and maintenance requirements
- Communication: Act as a central point of contact for service operators, maintenance teams, and other relevant personnel. Communicate with clients to ensure resource availability and department access
- Safety Compliance: Ensure that all service operations adhere to safety protocols and regulations, including equipment inspections and operator certifications
- Data Analysis: Collect and analyze data related to service utilization, downtime, and performance
- Emergency Response: Develop and maintain emergency response plans for service-related incidents or accidents
- Documentation and Reporting: Maintain accurate records of service schedules, equipment maintenance, and operator certifications. Generate regular reports to track performance metrics and key performance indicators
- Training and Development: Provide training and support to service operators to ensure they understand and follow scheduling procedures and safety guidelines
Qualifications:
- Education: Typically requires an Associate's Degree in Business Administration or a related field, or equivalent experience and/or education
- Experience: At least 2 years of experience in a sales or project support capacity, preferably in a technical environment, and at least 1 year of experience in a support role of projects with customer interface experience in a large corporate environment
- Skills: Strong client relation and presentation skills, planning and organizing abilities, attention to detail, and proficiency in PC applications such as MS-Word, Excel, PowerPoint, and Outlook
#LI-JM1