Client Services Associate - Entry Level Opportunity
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Who We Are

Are you ready to kick-start your career with the global leader in language services and technology? At TransPerfect, we empower international brands and organizations to communicate effectively and operate seamlessly across borders. If you thrive in an innovative, dynamic workplace, then you're in the right place!

While you may not have previous experience in the language industry, that's completely fine. TransPerfect is more than just a translation agency; our diverse portfolio includes business support services like interpretation, multicultural marketing, SEO, multimedia work, e-learning, and legal services, supported by cutting-edge software that optimizes business processes.

Your Role

As a Client Services Associate, you will be the first point of contact for our clients, managing and coordinating language projects from initiation to completion.

• Respond to client requests for new projects through our centralized technology platform.
• Collaborate with the production team to assess project scopes and create accurate cost and timeline estimates.
• Initiate project workflows by providing detailed budgets, schedules, and instructions to the team.
• Anticipate and address potential challenges to ensure project success.
• Communicate proactively with clients to understand their needs and educate the project team.
• Monitor project progress, ensuring adherence to deadlines and budgets, delivering high-quality results.
• Act as the liaison between clients and internal teams, fulfilling client expectations.
• Comply with internal regulations and procedures according to ISO standards.
• Troubleshoot project issues creatively to find effective solutions.
• Investigate and address client complaints as necessary.

Who We Are Looking For

• Bachelor's degree.
• Excellent written and spoken English communication skills.
• Strong problem-solving and analytical abilities.
• Experience in customer service and/or project management is a plus.
• Exceptional organizational skills and attention to detail.
• Proficient in MS Office.
• Ability to prioritize tasks and work effectively in a team environment.
• A willingness to learn and embrace challenges for personal and professional growth.

Where Your Career Is Going

TransPerfect offers abundant opportunities for growth. We encourage ongoing dialogue with management regarding your career development, enabling you to combine your interests and skills for a fulfilling career journey.

Why TransPerfect

For over 25 years, we have cultivated a culture that values sharing ideas and exploring new ventures. Our fast-paced environment fosters intellectual growth, allowing you to develop alongside the organization. Every team member, from Intern to President, is encouraged to contribute their voice and help deliver exceptional services.

We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401k matching, childcare provider memberships, and additional perks. Plus, enjoy a day off on your birthday to celebrate you!

TransPerfect is proud to be an equal opportunity employer, committed to diversity and inclusivity. We welcome applicants from all backgrounds.

Compensation: $50,000

Benefits: Health insurance, retirement benefits, paid time off, and other voluntary benefits.