Returns Quality Associate Rincon, GA Serena & Lily is seeking a motivated and detail-oriented Returns Quality Associate to join our operations team. In this role, you'll be responsible for processing customer returned goods and ensuring they meet Serena & Lily's high standards before returning them to inventory. You will inspect, clean, repack, restore, rework, and sort products in a fast-paced, team-driven environment. This position requires a keen eye for detail and a passion for excellence. RESPONSIBILITIES:
- Receive and process returned merchandise efficiently
- Inspect products for defects or damage and determine eligibility for rework
- Repackage, clean, and restore products to meet brand quality standards
- Sort and categorize returned goods for inventory, rework, or disposal
- Conduct quality checks and document audit results
- Use basic hand tools and cleaning equipment safely and effectively
- Collaborate with team members to meet daily production and quality goals
- Maintain a clean, safe, and organized work environment
- Follow all Serena & Lily safety policies and warehouse protocols
QUALFICATIONS:
- High school diploma or equivalent preferred
- Previous warehouse, returns, reverse logistics or quality assurance experience is a plus
- Ability to use basic tools such as box cutters, screwdrivers, and handheld equipment
- Strong attention to detail with a commitment to quality
- Dependable, self-motivated, and team-oriented
- Comfortable working in a fast-paced, physical environment
Physical Requirements:
- Ability to lift and move heavy items (up to 50 lbs.) as needed.
- Capability to stand for extended periods and perform repetitive motions involved in repair tasks.
COMPENSATION:
- $20/hr
- Employee discounts on Serena & Lily products.
- A supportive and creative work environment.