-Job description:
- The Enterprise Operations & Technology Centralized Risk Management Model includes standing up an Issues Management Office (IMO) which will include the Project Management Office and the Issue Delivery Management team.
- These functions are intended to implement the Project Management structure for End-to-End Issue management and delivery.
- We are seeking a Reporting and Data Quality Assurance Lead to help lead and drive the establishment of the Project Management Office.
Our Impact:
- The IMO's Project Management Office is responsible for the following:
- Establish and maintain an Issue Delivery Life Cycle Framework to govern consistent Issue management
- Establish and run various governance and reporting Forums
- Establish and maintain IMO Structure and escalation paths
- Establish a communication structure and provide effective communication at various levels within & across the organization
- Establish processes for tracking Issues delivery progress
- Provide clear understanding and transparency of the state of the Issues
- Developing processes and standard operating procedures to standardize Issue Management remediation project management
- Automate processes to reduce time for Issue remediation activity reviews and approvals
Your Impact:
- In this role, you will be an integral part of supporting the IMO's Project Management Office by:
- Leading executive reporting while developing, updating, and maintaining reports to provide visibility on the state of the Issues for all Issues Management Office Forums
- Driving data integrity through continuous and repeatable quality assurance activities, while working hand-in-hand with Project Managers and Leads for updates and corrections
- Serving as the IMO tooling and reporting processes subject matter expert, collaborating with the tooling development team to implement requested reporting enhancements
- Analyzing and measuring the effectiveness of existing program management and reporting processes to identify enhancement opportunities
- Development and end-to-end ownership of Issues Management reporting training
- Serving as a liaison to various business divisions to support EO+T Issues Management reporting goals
- Facilitating interactions with senior personnel on complex matters frequently requiring coordination, and facilitating forums as needed
- Collaborate in the development of innovative, practicable, and comprehensive solutions to challenges that arise in the IMO Governance efforts
- Partnering with the Issue Delivery Management team improve the processes supporting Issue delivery
Qualifications:
- A minimum of 5+ years' experience with reporting (creation, analytics, and quality assurance)
- A minimum of 5+ years' experience with process development and training
- Bachelor's Degree or equivalent experience
- Ability to build and maintain positive relationships and influence at all levels of the Enterprise
- Experience with C-suite communications, storyboarding and ability to create and speak to PowerPoint materials for an executive audience
- Ability to handle several priorities and work within tight timeframes, shifting direction as needed
- Financial services / mortgage industry experience (Preferred)
- Experience using Microsoft Office/O365 required. Experience with Jira, Planview, PowerBI or Tableau is strongly preferred.
- Certification in a process improvement methodology with business process mapping experience preferred.
- 5+ years of technology program and portfolio management experience preferred
- Knowledge of Risk Management and Issues Management Standard preferred
- PMP certification is preferred
Keys to Success in this Role:
- Attention to detail with a drive for execution and change
- Build trust and positive relationships
- Listen, compromise, and show respect when working and communicating across diverse partners
- Think strategically to holistically assess requests and decisions
- Speak up, be honest, and respectfully candid
- Passion for process, analytics and data