Position Summary: The IT Support I / Helpdesk will be based out of our Corporate Office in Imperial, PA and will serve as the first point of contact for IT support across multiple locations, including sites in Pennsylvania, Ohio, Virginia, and Florida. This hybrid role (after initial onsite training) is an integral part of our on-site IT team, providing Level I technical support and ensuring the smooth operation of end-user systems. Key Responsibilities:
- Act as the primary contact for Level I technical support, responding promptly to service desk tickets, incidents, and requests.
- Troubleshoot and resolve company's internally developed software and hardware issues, including desktop and laptop systems, printers, scanners, and peripherals.
- Collect relevant information to resolve issues or escalate to Level II support as needed.
- Create and manage user accounts, onboard new employees, and assign appropriate system privileges.
- Perform basic system maintenance such as software updates and configuration changes.
- Support software testing and quality assurance, and assist in new software rollouts.
- Participate in minor IT projects, documentation, and cross-departmental collaboration.
Qualifications & Requirements:
- Associate's degree, bachelor's degree, or certification in Information Technology, Computer Engineering, Information Management, or a related field.
- 1-3 years of relevant IT support or helpdesk experience; customer service experience strongly preferred.
- Strong interpersonal and communication skills with the ability to support users at all organizational levels.
- Ability to work independently and adapt to frequently changing priorities.
- Self-motivated, eager to learn, and up to date with evolving technologies.
- General technical knowledge and experience supporting:
- Windows (10 & 11) and Mac operating systems
- Mobile device platforms (iOS, Android)
- Microsoft Office Suite and Google Workspace
- Printer setup and basic hardware installations
Preferred Technical Experience:
- Windows Domain environments (Server 2019)
- Linux and VMware (virtualized environments)
- IBM iSeries (AS/400) and midrange systems
- Google Workspace Administration
- Cisco and Fortinet firewalls/switches
- Working across a multi-site network infrastructure (12+ offices across 4 states)
We are an Equal Opportunity Employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status.