Product Specialist
: Job Details :

Summary of Job The Product Specialist role is one that requires working knowledge of the eMDs suite of products as well as excellent organizational, written/verbal, project management, and customer service skills. This position also plays a key role in understanding internal and external customer needs and challenges, defining business/technical documentation, coordinating with key decision makers in the organization, and proposing solutions that align with existing product portfolio and strategy. Essential Duties and Responsibilities • Participate in internal meetings with Product Management, Project Management, Support and Development regarding upcoming releases, progress throughout Development and Beta Cycles, escalations, etc. • Collaborates with other teams within the company • Works with Tech Writers to produce product documentation (release notes, installation guides, operation guides, etc.) and other collateral • Research support tickets and coordinate with relevant teams to ensure they are resolved • Conduct meetings and discussions to achieve consensus on product features and functionality. • Research the existing product and customer requests to determine the desired functionality for a new product line. • Write functional specifications based on the research and meetings done for each module assigned. • Conduct review sessions of functional specifications to obtain approval from all necessary parties. • Support the approved functional specifications through the Design, Development and QA processes. • Works directly with customers, research and write specifications based on their requests. Skills & RequirementsQualifications • Strong verbal and written communication skills are imperative for this position. • Excellent organizational skills are a must. • Experience with MS Office Suite (Word, Excel, Outlook). • Prior experience in web based applications is a must. • Must be able to thrive in a busy, high volume environment. • Prior experience and familiarity with software development processes, web services, application servers and service-oriented architecture is preferred • Prior experience with the Agile development process is a plus • Basic understanding of software development processes and industry best practices • Experience with prior EMRs preferred • Ability to understand workflow within the PM system and EMR system Education and/or Experience • Minimum of 3 years of work experience in product management, business analyst or related role is required. • Prior experience in web applications is a must • Bachelor's degree is required • Candidate should have some experience in the healthcare IT industry • Knowledge of medical terminology • Experience with Project Management Language Skills Employees are required to speak, read and write English Physical Demands / Work Environment All employees must be able to lift 50lbs Other Candidates must be legally authorized to work in United States