Since 1891, New York's Carnegie Hall has set the international standard for excellence in performance, presenting exceptional concerts by the world's finest artists on its three iconic stages, from orchestral concerts, chamber music, contemporary offerings, and recitals to jazz, world, and popular music. Complementing its performance activities, Carnegie Hall's Weill Music Institute creates extensive music education and social impact programs that annually serve more than 800,000 people worldwide, playing a central role in fulfilling Carnegie Hall's commitment to making great music accessible to as many people as possible. Department: Security Title of Position: Director, Security Reports to Position: Chief Administrative Officer Summary: The Director of Security is responsible for developing a multi-layered security strategy with day-to-day oversight of security staff to safeguard the landmark building and its occupants including artists, audiences, teachers, students, and staff. The Director must have a safety-first, balanced approach to risk assessment with an emphasis on mitigating vulnerabilities through deterrence and de-escalation as well as incidence response strategies in support of a diverse environment, creative workforce, educational activities, and customer-friendly entertainment venue. She or he must possess strong managerial, organizational, and administrative skills, with the ability to prioritize and multi-task; work independently as well as part of a team, fostering collegial relationships within and outside the organization, engendering respect and trust; understand, appreciate, and practice inclusive leadership, foundational to creating a secure environment for all. Responsibilities & Duties:
- Evaluate, develop and evolve security operational standards, guidelines, procedures and protocols that are flexible and responsive to the organization's varying needs in an ever-changing security landscape, applying security industry best practices as appropriate to a nonprofit arts and education institution and entertainment venue.
- Assess risks, monitor potential exposures, identify vulnerabilities, deter threats, respond to incidents, and mitigate potential organizational impacts through industry networking, organizational knowledge, situational awareness, workforce education, and security best practices, policies and procedures.
- Re-evaluate security organizational structure, hiring an administrative staff team to help manage out-sourced security guards, the number of which vary greatly based on concert calendar, delegating event oversight responsibilities among overlapping events.
- Identify and manage qualified vendor(s) to provide security guards and equipment as well as ensure proper training and communication of Standard Operating Procedures.
- In conjunction with security guard staffing companies, not only ensure minimum training required for security guard certification but also institution-specific training with an emphasis on skills-based education related to fire and life safety, access control, incident de-escalation, crowd management, and customer service.
- Coordinate with various internal departments as well as outside presenters to assess their needs and determine appropriate security detail required for disparate events.
- Oversee manpower and logistics of security personnel, ensuring line management of all guards, not only to make certain they are following institutional policies, procedures and standards, but also to motivate them to be alert, engaged, and otherwise effective in the field.
- Liaise with local, state, and federal law enforcement agencies in general as well as specific to certain events.
- Ensure good record keeping including security detail per event, timesheets, payroll, invoicing, incident reports and other documentation.
- Liaise with liability insurance carrier regarding loss prevention and incident reports.
- Comply with all security-related legal requirements.
Requirement & Qualifications:
- Trustworthiness with high level of professional responsibility
- Superior stress management skills, including self-control under difficult circumstances, clear-headedness in emergency situations, exhibiting calmness under pressure
- Strong leadership skills, positive attitude, team building approach, and inclusive management style
- Sound judgment, clear decision-making, appropriate initiative, and professional conduct
- Excellent problem-solving ability, anticipating issues, listening to concerns, and working through potential solutions, understanding when to remain firm and when to be flexible
- Ability to work independently as well as collaboratively
- Well organized with the ability to multitask and prioritize competing demands
- Commendable customer service skills
- Effective communication skills, both written and verbal
- Basic understanding of security technology including access control, fire alarm, and metal detection systems
- Ability to work flexible work schedule including evenings and weekends
- Confidentiality
Education & Background:
- Law enforcement or military command experience
- Minimum of 10 years management experience
- Fire Life Safety Director certification
- High School degree required, college degree preferred
To apply please submit a COVER LETTER with your resume. Carnegie Hall is an equal opportunity employer, committed to diversity and inclusion in the workplace. Decisions concerning employment are made on the basis of an individual's qualifications to contribute to meeting Carnegie Hall's needs, and Carnegie Hall is committed not to discriminate against individuals on the basis of race, color, national origin, citizenship, religion, sex (including gender identity, gender expression or status of being transgender), sexual orientation, marital status, familial status, status as a caregiver, status as a victim of domestic violence or sex offenses or stalking, criminal convictions (except where otherwise permitted by law), arrest record, credit history, pregnancy, age, mental or physical disability, veteran or military status, reproductive health decisions, or any other characteristic protected by law.