Desktop Support Specialist - (Walk up Tech Bar) - $23/hr Draper, UT (Onsite) Contract to hire Job ID 25-09732 Our client is looking for Desktop Support Specialist. This is a contract-to-hire opportunity based in Draper, UT (Onsite). Qualifications:
- Excellent customer service, enabling all the customers to feel like their issues are in the best hands.
- ble to handle a variety of crisis or pressured situations.
- Exceptional communication & organizational skills.
- Excellent problem-solving skills.
- Highly reliable, self-starter, with a positive attitude.
- bility to prioritize requests for assistance, both immediate and long-term tasks.
Required Skills:
- 3+ years' experience working in support of end-user computing services.
- dvanced understanding of client computing in the enterprise.
- Experience supporting Microsoft Office 365 and productivity software, iPhones/iPad, Dell/HP hardware.
- PC/Laptop imaging, provisioning/deprovisioning, and patching.
- Experience working within a service desk ticketing system.
Responsibilities:
- Provide Walk-in support to end users from the Tech-Bar/Kiosk station located at the client site.
- Provide Break-fix and IMAC support for all Incidents and Problems associated with EUC Equipment, like Desktops, Laptops, & Mobile devices, reported at the Tech-Bar/Kiosk.
- Provide an EUC hardware replacement/device swap based on the stock availability.
- Repair the non-warranty end-user hardware device on a best effort basis.
- Coordinate with 3rd Party/OEM for in-warranty device repairs.
- Document all the issues/requests handled at the desk by following the client's Incident management/Request management process.
- Educate the end users to use self-service for simple issues like password reset and common recurring issues on EUC devices.
- Inform the client whenever the Loaner devices/Spares need to be restocked at the Tech-Bar/Kiosk.
- sset inventory updating asset records, followed by IMAC ticket
- Provide white glove customer service.
- Office device peripheral support: Printers, VC rooms, VOIP phones, and Data Center, Hands and feet.
Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $23/hour to $23/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience. Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. About the Client Our client is a nationwide IT Service provider for many fortune 500/100 companies. bout Solugenix Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance-providing clients with reliability and a strong competitive edge. Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business-it means having a dedicated ally focused on your success in today's fast-evolving digital world.