Overnight Member Services Representative (Spring)
: Job Details :

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers with over 2,000 clubs and growing! Its mission is to provide a high-quality experience in a welcoming, non-intimidating environment called the Judgment Free Zone. Houston Fitness Partners is a leading independently owned franchisee of Planet Fitness. You'll be joining a team that values: • People-we genuinely care about our team + members • Fun- we enjoy the work • Honesty- we lead with integrity • Accountability- we own the outcome • Drive- we take initiative Characteristics that will make you the perfect fit for our Overnight Member Services Representative: Essential Duties & Responsibilities: • Greet members/guests as they enter and exit the club with confidence, high-energy, and professionalism. • Anticipate member's/guest's need and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment. • Answer phones promptly and in a friendly manner. Assist callers with knowledgeable and accurate information during their inquiries. • Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience. • Perform prospective member calls and tours; assessing their membership needs. • Execute retail transactions with accuracy and drive sales goals. • Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift. • Ability to answer questions regarding business procedures and policies accurately and in a customer-friendly way. Minimum Skills: • Superior customer service skills, preferably 6-12 months of face-to-face customer service experience. • Self-starter who takes initiative with minimal direction and supervision. • Must be punctual and dependable with a solid work ethic. • Basic computer proficiency and ability to manage multiple responsibilities. Minimum Qualifications: • Must be 18 years of age or older. • Ability to pass a background check. • Willing to become CPR/AED Certified prior to gaining employment and maintain your certification while employed. Physical Demands of the Overnight Member Services Representative: • Continual standing and walking throughout the club to accomplish tasks during shift. • Ability to work 3rd shift (overnight) alone, • Must be able to lift up to 50 pounds. • Will encounter toxic chemicals during shift. • Frequent cleaning and sanitizing of equipment and facilities. • Some bending, twisting, and reaching are required to accomplish tasks. Benefits of Joining Our Team: • Medical, Dental, and Vision Insurance for Full-time staff (work a minimum of 30 hours per week) after 6 months of employment. • 401(k) plan eligible after 12 months of employment. • Free PF Black Card gym membership. • Opportunities for growth.