Job Location : Ringgold,GA, USA
Customer Success Manager (GA, Ringgold)GA, Ringgold
Customer Service Manager - Greater Chattanooga Area
Text PERKS to (844) ###-#### to learn more
At Five Star Breaktime Solutions, we're committed to delivering top-tier service and innovative breakroom solutions to our clients. We are seeking a motivatedCustomer Service Manager (CSM)to drive retention, client satisfaction, and organic sales growth in a designated region.
What You'll Do:
Build strong client relationships through regular visits and proactive communication
Educate customers on our full range of products and services to increase retention and upsell opportunities
Partner with sales and management to meet division goals for revenue, profit, and customer satisfaction
Conduct regular site inspections to ensure brand consistency and quality standards
Identify and resolve customer concerns, including loss prevention issues, in coordination with leadership
Maintain accurate records of client interactions and activities
Represent the company with professionalism and align behavior with our core values
Travel as needed to visit client sites, attend meetings, and support regional operations
What We're Looking For:
Bachelor's degree (preferred) or equivalent experience
2+ years in customer service, account management, or sales
Strong communication, negotiation, and problem-solving skills
Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)
Ability to work independently, manage multiple projects, and thrive in a fast-paced environment
Valid driver's license and clean driving record
Willingness to travel, including occasional overnight stays
Why Join Five Star?
Be part of a growing company that values innovation and customer satisfaction
Enjoy a collaborative culture and supportive leadership
Competitive salary and benefits package
Opportunities for professional development and advancement
Requirements:
Must be able to lift 50lbs+; on a repetitive basis and have the ability to reach, bend, stoop on a frequent basis.
Must be able to consent to a drug screen.
Must be able to consent to a pre-employment background check.
Ability to work in all weather conditions (ex. heat, cold, rain, and/or snow)
Benefits:
Full-Time Employee Benefits Package Includes: Medical, Vision, Dental, Life & AD&D, Critical Illness, Short & Long Term Disability, 401(k), paid vacations and holidays
Help us generate 500,000 meals for hungry kids each year via our 501(c)3 charity, Feeding the Future, Inc.
Position Information:
About Five Star Breaktime Solutions:
Join one of the nation's largest on-site food and beverage service providers proudly offering custom solutions to our clients including micro markets, full-line vending, coffee service, pantry service, sustainable products, water (filtered and bottled) service, catering, and corporate food service.
Notice: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO/Federal Contractor/Veteran
Location - GA, Ringgold