Digital Solutions Specialist
: Job Details :

Are you looking for an exciting and fast-paced career? Join the California Governor's Office of Emergency Services (Cal OES) and be part of an organization that serves as a leader in emergency management and homeland security through dedicated service to all. We are looking for enthusiastic and motivated individuals to join our team. If you are interested in a challenging opportunity in a high-energy, team-oriented environment, you are encouraged to apply. Job Summary Under the direction of the IT Manager I in the Digital Services & Innovation Unit, the IT Specialist I - Digital Solutions Specialist is responsible for supporting the design, development, testing, and deployment of digital solutions that improve service delivery, streamline workflows, and enhance user experience. This role plays a key part in researching emerging technologies, configuring platforms, and collaborating with cross-functional teams to pilot innovative tools. The incumbent will help ensure Cal OES's digital services are accessible, secure, and aligned with agency goals. The Digital Services Solution Specialist supports the implementation and enhancement of digital platforms across Cal OES by gathering user requirements, configuring cloud-based systems, and assisting in testing and deployment efforts. This includes supporting low-code/no-code solutions, customizing workflows, and ensuring the tools meet functional needs across business units. The role is essential in helping transition legacy systems like Lotus Notes to modern, user-friendly, and scalable platforms. The ITS I collaborates with the Digital Services team and stakeholders to develop rapid prototype or proof of concept (POC's) for pilot projects/solutions, document feedback, and support agile delivery practices. The incumbent contributes to user training, develop basic documentation, and support Tier 2 troubleshooting to ensure smooth adoption of new tools. Additionally, the specialist assists with data integration, dashboard creation, and analytics to support decision-making across the organization. They help ensure that digital tools are secure, accessible, and compliant with state policies and contribute to enterprise-wide system improvements by working closely with technical teams, legal, HR, and program stakeholders. This role is ideal for a detail-oriented problem solver with a passion for user-centered design and public service innovation. You will find additional information about the job in the Duty Statement . Working Conditions In Office - This position supports and manages the day-to-day business operations for Cal OES which is handled in an office location. This is not considered a hybrid telework position. Salary - Please note that this salary does not account for any projected pay increases (if applicable). The official Pay Scales have not been updated at this time to reflect the new salary ranges. Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY SPECIALIST I

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #: JC-484180 Position #(s): 163-###-####-003 Working Title: Digital Solutions Specialist Classification: INFORMATION TECHNOLOGY SPECIALIST I $6,323.00 - $8,475.00 A $6,954.00 - $9,319.00 B $7,635.00 - $10,230.00 C New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: 1 Work Location: Sacramento County Telework: In Office Job Type: Permanent, Full Time Department Information The California Governor's Office of Emergency Services (Cal OES) is committed to fostering a diverse and inclusive culture by hiring and retaining individuals from a variety of backgrounds and personal experiences. Our employees are empowered with the tools and resources necessary to meet our mission, while continuing to expand equity and inclusion efforts at all levels of the organization. We are committed to the spirit and work required to ensure the safety and resilience of every community in California. The California Governor's Office of Emergency Services (Cal OES) is an emergency response, homeland security, and disaster recovery agency and as a result, is a dynamic and exciting place to work in a team-oriented environment. Cal OES provides training to enhance the understanding of emergency and incident management to all employees. In the event of an emergency, employees may be contacted and requested to report to work in the event of an emergency. This contact may be outside of your normal working hours (evenings/nights, weekends, and holidays). This service may require irregular work hours, work locations other than the official duty location, and may include duties other than those specified in your official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and you may be required to relocate to emergency sites. More information may be found here: Policy & Administration | California Governor's Office of Emergency Services Department Website: Special Requirements Application Package Requirements To have your application considered for this job opportunity:

• List the Job Code (JC) and Position Number for this position in the EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING section on the State Application, STD. 678.
• List your most current employment history first in the EMPLOYMENT HISTORY section on the STD. 678.
• Provide the From and To dates with the month, day and year, the Hours Per Week that you worked and the Total Worked (Years/Months). You may include overtime hours.
• You must complete the DUTIES PERFORMED on the State Application (do not note see attached resume in this section) . Failure to comply and your application is considered incomplete.
• SROA and Surplus are encouraged to apply and must submit a copy of their letter.
• Please note consideration shall be given to work experience gained in a part-time or full-time job, regardless of whether the job was a paid or a volunteer position or was within, or outside of, state service.

If using education to qualify please submit a copy of your transcripts. If selected, official transcripts will be required. Foreign education must obtain and submit verification of United States course/degree equivalency. NOTE: Incomplete applications received may not be considered. Resumes are welcomed but do not take the place of the completed State Application STD 678. Applications received via fax or email will NOT be accepted. If you would like confirmation of receipt, please send certified mail. **A candidate pool may be established for subsequent vacancies.** **All hires may be subject to a criminal background check.** **We encourage applicants to apply electronically.** Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 8/11/2025 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: California Governor's Office of Emergency Services Recruitment Attn: Human Resources 3650 Schriever Ave Mather , CA 95655 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: California Governor's Office of Emergency Services Human Resources HR - Unit 10370 Peter A McCuen Boulevard Mather , CA 95655 Please drop off at HR Window; Second Floor. This excludes holidays and weekends. 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Please refer to the Statement of Qualifications (SOQ) section at the bottom of this job bulletin for the filing instructions and the SOQ Question(s). Applications submitted without the SOQ may not be considered.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Education & Experience

• Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field (or equivalent work experience).
• 1-3 years of experience supporting digital solution implementation, platform configuration, or application support in a public sector, emergency management, or large-scale enterprise environment.
• Familiarity with cloud-based SaaS platforms (e.g., Workday, ServiceNow, GIS systems) and low-code/no-code development tools.
• Basic understanding of Agile methodology, DevOps principles, and data reporting/analytics concepts.

Technical & Analytical Skills

• Experience with platform configuration (forms, workflows, dashboards) and integration via APIs or middleware.
• Proficient in writing clear functional specifications, test cases, and user guides.
• Working knowledge of relational databases (SQL) and data visualization tools (Power BI, Tableau, or equivalent).
• Familiarity with version control (e.g., Git) and basic scripting (JavaScript, Python, or similar) is preferred.
• Commitment to user-centered design, accessibility (WCAG standards), and continuous improvement.
• Adaptability to shifting priorities in a fast-paced, mission-critical environment.

Soft Skills and Abilities

• Strong analytical and problem-solving skills, with attention to detail.
• Excellent verbal and written communication, able to convey technical concepts to non-technical stakeholders.
• Collaborative mindset and ability to work effectively in cross-functional teams.

Benefits Cal OES employees are eligible for a number of benefits and working for us is a great opportunity to join a committed team. Benefits include but are not limited to the following:

• Free Parking
• On-site Gym and Locker room
• Electric Carport
• Excellent CalPERS state pension plan
• 401(k) and 457(b) Plans
• Flexible Schedules
• Generous paid time off
• Health, dental & vision insurance for the employee or the employee's family
• Investment in careers development
• Located near many local eateries, financial institutions, and the Light Rail Station

Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Department Website: Human Resources Contact: HR Unit - TD (916) ###-#### ...@caloes.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) ###-#### ...@CalOES.ca.gov California Relay Service: 1-800-###-#### (TTY), 1-800-###-#### (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Statement of Qualifications All applicants must provide a Statement of Qualifications (SOQ) for the hiring manager's review. Failure to include an SOQ may disqualify an applicant from consideration. A resume in lieu of the SOQ responses and a standard or generic SOQ may disqualify an applicant from consideration. Please review the Duty Statement and the Desirable Qualifications. The SOQ should specifically outline how you meet any or all of the desirable qualifications outlined in the Job Posting and Duty Statement. SOQ FORMAT INSTRUCTIONS:

• The SOQ should be no more than two pages, double-spaced in 12-point Arial font.

PLEASE ANSWER THE FOLLOWING:

Describe your experience supporting the design, configuration, or implementation of cloud-based or low-code/no-code digital platforms.In your response, include specific tools you've worked with, your role in the project, and how your contributions improved service delivery or operational efficiency.

Explain how you've gathered user requirements and translated them into developing technical or digital solutions.Discuss the methods used (e.g., interviews, user research), how you ensured user needs were met, and any challenges you faced.

Provide an example of how you supported data integration or built visual tools (e.g., dashboards or reports) to improve decision-making. In your response, include the platforms or tools used, the problem being solved, and how the outcome supported your organization's goals.

Describe a time you supported a digital transformation or innovation initiative within a team. What was your role, how did you collaborate across teams, and what was the impact of the solution you helped deliver?

For assistance in uploading documents, including the SOQ, you may want to consider watching the following video from CalHR's Training Catalog: Upload SOQ to your Application Package Examination Information To obtain list eligibility please click on the link below: Exam Bulletin - Information Technology Specialist I Exam Bulletin - Information Technology Specialist I (LEAP) Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.