Client Service AssociateDepartment: Vibes And Verbs Employment Type: Full Time Location: Cleveland, OH Compensation: $55,000 - $61,000 / year Description We are currently seeking a Client Service Associate who will play a critical role in ensuring top-tier service delivery to our clients. You will act as the primary point of contact for client inquiries, support day-to-day account needs, and help maintain long-term client satisfaction. This position is ideal for individuals who excel in communication, problem-solving, and maintaining professional relationships. Key Responsibilities
- Serve as the first point of contact for assigned clients, ensuring timely and accurate communication.
- Coordinate client needs and collaborate with internal departments to meet expectations.
- Resolve client issues with professionalism and efficiency.
- Maintain detailed client records and track engagement activity.
- Prepare reports and provide updates to management and clients as needed.
- Support client onboarding and provide clear guidance throughout the process.
- Assist with administrative and project management tasks related to client accounts.
Skills, Knowledge and Expertise
- Bachelor's degree in Business, Communications, or related field preferred.
- 1+ year of experience in client services, account coordination, or administrative roles.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite and general office software.
- Ability to manage time effectively and meet deadlines in a fast-paced environment.
Benefits
- Competitive salary ranging from $55,000 to $61,000 annually
- Growth and advancement opportunities within the company
- Comprehensive training and professional development support
- Collaborative and inclusive work culture
- Health, dental, and vision insurance packages
- Paid time off and holiday leave