Imprivata Healthcare IT Support Specialist (L3)
: Job Details :

Profile Summary:

We are seeking a dedicated Imprivata IT Support Specialist with hands-on experience in supporting the Imprivata environment within a healthcare infrastructure. The ideal candidate will have deep expertise in authentication systems, appliance/server infrastructure, endpoint agent configuration, and policy management across various platforms. This role involves working directly with stakeholders, ensuring high availability and compliance in a healthcare setting.

Key Responsibilities:

• Own configuration and lifecycle management of the Imprivata infrastructure across hospital networks.

• Manage user authentication peripherals such as badge devices, fingerprint readers, and Imprivata IDs.

• Administer and troubleshoot Imprivata OneSign (SSO), EPCS MFA workflows, and Identity Governance.

• Configure and maintain SSO scripts and credential store settings across platforms.

• Support agent deployment across Windows, thin clients, and virtual environments.

• Integrate with Active Directory, Group Policy, and certificate-based authentication systems.

• Lead root cause analysis and escalate issues with vendors as needed.

• Collaborate with engineering to design scalable, secure systems.

• Document SOPs, RCA, deployment workflows, and knowledge bases for L2 teams.

• Create and maintain capacity, usage, and security reports.

Required Technical Skills:

• Strong knowledge of Imprivata Products (OneSign, ID Governance, etc.)

• Authentication & SSO (especially for Epic, Cerner, Meditech)

• Identity & Access Management (IAM), including RBAC and provisioning.

• Troubleshooting appliance/server issues and endpoint integration.

• Windows Server/Desktop configuration and support.

• Familiarity with Citrix, VMware VDI, and scripting via PowerShell.

Desired Skills:

• Experience with HL7, FHIR, integration engines.

• Use of diagnostic/logging tools.

• Exposure to ServiceNow or similar ITSM platforms.

Soft Skills & Work Ethic:

• Clear communicator across technical and non-technical stakeholders.

• Excellent documentation and presentation skills.

• Positive attitude and team collaboration.

• Ability to multitask and meet SLAs in dynamic environments.

• Willingness to travel or relocate based on project needs.

Qualifications:

• Bachelor's in computer science, IT, or related field (master's preferred).

• 5+ years in healthcare IT, preferably with successful Imprivata deployments.

• Certifications: ITIL, CompTIA A+/Security+, Microsoft, etc.

Additional Role Enhancements Based on Industry Benchmarks:

• Deep understanding of VDI integrations (Citrix, VMware Horizon) including Imprivata integrations.

• Familiarity with badge-tap and mobile-based multifactor authentication (e.g., Ground Control).

• Experience with regulatory compliance: HIPAA, DEA, FDA, and The Joint Commission (TJC) guidelines.

• Understanding of PAM platforms (e.g., Secure Link, Xton Tech) and certificate lifecycle management.

• Hands-on experience with audit logging, security analytics, and certificate renewal automation.

• Strong understanding of ITIL processes, including incident, problem, and change management.

• Advanced experience with PowerShell scripting and automation tools for system configuration.