Helpdesk Support Specialist
: Job Details :


Helpdesk Support Specialist

Eteam

Job Location : Texas City,TX, USA

Posted on : 2025-08-05T07:33:58Z

Job Description :
Job Title: Helpdesk Support Specialist Job Type: Contract; 12 months contract 100% Remote role Position summary & key area of responsibility: This position is responsible for supporting clients and configuring software solutions to meet customer needs and drive business value. This role requires a combination of dedication and skill that enables a candidate to instill confidence in our expertise in implementing POS solutions Specific Responsibilities include:
  • Planning, installing, configuring, maintaining, and supporting all applications and hardware
  • Ability to communicate with all levels of co-workers and management a must to perform this job successfully
  • Responsible for troubleshooting hardware and software issues on a timely basis to adhere to the contractual SLAs
  • Monitor and analyze Helpdesk entries to ensure client needs are properly met
  • Perform daily monitoring of all applications and data links
  • Organize and coordinate activities associated with installation, deployment, and upgrade of software, hardware
  • Provide on-going education and training to users
  • Propose changes or solutions to products and services for optimal business results
  • Investigate customer relationship problems, and analyzes business processes
  • proposes business solutions and services needed to satisfy customer requirements
  • Answer incoming phone calls and monitor helpdesk phone queues for customer support and troubleshooting.
Basic qualifications:
  • Bachelor of Science degree in Information Technology or 5+ years of IT/Software Application Support
  • CompTIA Security+ Certification
  • Active DOD Security Clearance at the Secret Level or higher
  • Knowledge of IT operations in a government environment
  • Strong technical ability
  • Excellent written and oral communication skills
  • Excellent leadership skills
  • Excellent reporting skills
  • Ability to multi-task
  • Strong interpersonal skills
  • Fluent in the use of the English language
  • Ability to work independently
  • Ability to work flexible hours
Preferred qualifications:
  • Previous experience working on an IT Service Desk supporting 500+ customers
  • 5+ years of IT Experience working with the United States Government
  • Experience with software deployment and application support
  • Excellent technical troubleshooting skills
Apply Now!

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