Application Support Analyst Status: Full-time (37.5 hours/week)
Pay Range: $45,000 - $65,000
Work Location: Remote but must live in Ohio, Kentucky, or Indiana and have the ability to travel within the state of Ohio up to 10%.
Job Summary: The Application Support Analyst is responsible for supporting and optimizing web-based enterprise applications, maintaining system documentation, and collaborating with development and business teams. This role involves user support, dashboard configuration, knowledge base development, and assisting with testing and compliance in a healthcare-related environment.
Essential Functions: Application & User Support - Provide Tier 2/3 support for web-based applications, including issue resolution and user communication.
- Configure dashboards and user interfaces based on feedback and business needs.
- Document and escalate bugs to the development team with clear, actionable details.
System Documentation & Knowledge Management - Create and maintain system documentation, including workflows, bug logs, and configuration records.
- Develop and update knowledge base articles and user guides.
- Contribute to internal training materials and support onboarding of new users.
Testing & Quality Assurance - Assist in planning and executing User Acceptance Testing (UAT).
- Collaborate with QA and development teams to validate fixes and enhancements.
Data & Systems Insight - Use Microsoft SQL to write database queries to troubleshoot and document application issues.
- Monitor system performance and user activity to identify trends and improvement opportunities.
Collaboration & Communication - Work closely with developers, business analysts, and help desk teams to ensure smooth system operations.
- Use Jira to manage tickets, track issues, and document resolutions.
Compliance & Industry Awareness - Support compliance with HIPAA and other healthcare regulations.
- Understand the needs of care management platforms and contribute to system improvements accordingly.
- Complete other duties as assigned.
Required Education, Licensing & Certifications: - Bachelor's degree in Information Systems, Computer Science, or Associate's degree and equivalent experience.
Experience: - 3+ years of experience supporting web-based applications.
- Experience in healthcare IT or care management platforms is a plus.
Skills & Abilities: - Familiarity with Microsoft SQL, Jira, and system administration basics.
- Curious, analytical, and proactive problem-solver.
- Able to prioritize tasks and manage multiple requests effectively.
- Comfortable working in a collaborative, cross-functional environment.
Benefits: - Flexible hours
- Opportunities for professional development
- Opportunities to advocate and participate in community events for the older adult and disabled population
- Business casual work environment
- Health, dental and vision care
- Health savings account
- 10 paid holidays, plus 2 floating holidays
- Generous paid time off
- Pension plan with annual 6% company contribution
- Pet Insurance
- Employee assistance program
- More!
Council on Aging is proud to be an equal opportunity employer. Council on Aging considers qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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