Customer Support Specialist - Rogers
: Job Details :

Join Generations Bank as a Full-Time Customer Support Specialist in Rogers, AR, where you will play a pivotal role in enhancing our customer experience. This onsite position offers the opportunity to connect directly with customers, fostering relationships that align with our core value of customer-centricity. You will be part of a professional team that prioritizes accountability and stewardship, empowering you to make a tangible impact on our community. Working in a flexible environment, you will engage with a dynamic team that values clear communication and collaboration. Each day will present new challenges and rewards, allowing you to grow both personally and professionally.

You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Paid Time Off, paid paternity and maternity leave, and 11 company-paid holidays a year. If you are passionate about helping others and thrive in a supportive atmosphere, this is the perfect opportunity for you to shine and contribute to our legacy of exceptional service at Generations Bank.

Make a difference as a Customer Support Specialist - Rogers

As a Customer Support Specialist at Generations Bank in Rogers, AR, you can expect to engage daily with customers, addressing inquiries and providing solutions that enhance their banking experience. Your responsibilities will include handling phone calls, emails, and in-person interactions, all while maintaining a high level of professionalism and customer-centric service. You will work closely with team members and various departments to resolve issues, ensuring efficient communication and accountability. Your typical schedule will be Monday to Friday, either from 8:00 AM to 5:00 PM or 8:30 AM to 5:30 PM, providing a structured work environment that still allows for flexibility. Expect to participate in team meetings, training sessions, and ongoing development opportunities to support your growth within the company.

Your contributions will play a crucial role in fostering strong relationships with our valued customers.

Would you be a great Customer Support Specialist - Rogers?

To thrive as a Customer Support Specialist at Generations Bank in Rogers, AR, strong communication skills are essential, as you will be interacting with customers from various backgrounds. Effective listening skills will enable you to understand customer needs and address their inquiries accurately. A customer-centric mindset is crucial for building relationships and ensuring a positive experience. Problem-solving abilities are important, as you will encounter diverse challenges that require quick thinking and resourcefulness.

Additionally, a keen attention to detail will help you manage customer information and transactions effectively. Adaptability is also key, as you may need to pivot quickly in response to evolving customer needs or inquiries. While there are no predefined software or tools, being tech-savvy and comfortable learning new systems will support your efficiency and effectiveness. Your interpersonal skills and commitment to accountability will be vital for success in this role.

WHAT ARE THE REQUIREMENTS?

In order to be considered for this role, you must have 1) a high school diploma or equivalent (GED), 2) one or more years of experience in banking and/or call center (or combination of both), and 3) the ability to perform the essential function and physical demands of the job as listed in Full Job Description attachment.

Will you join our team?

If you feel that this job is what you're looking for, applying is a piece of cake - just follow the instructions on this page. Good luck!

Applicants who are offered this role are required to submit to a background check including a criminal record check, employment, education verification, and drug screening.