Position Summary This position is responsible to oversee the operations for the Last Mile Parcel. Job Responsibilities
- CRM management of carrier parcels
- Customer Service with both Carriers and Client
- Claims filing and processing
- Carrier invoice submissions to Finance team
- Credit maintenance of each client
- RMA management of parcel
Minimum Required Qualifications
- Minimum 3 years of experience in an airfreight.
- Understand major parcel carrier product types and characteristics
- Carrier claims process from a-z on parcel
- Last mile parcel customer service experience
- Carrier pick up scheduling
- Understand surcharge conditions of carriers
- Communicating with Finance, systems, warehouse teams
- Experience with CargoWise & Easypost.
- Excellent communication, interpersonal, and organizational skills.
- Dedication to high quality customer service.
- Speak and read Chinese
Skills and Competencies
- Understanding of International and Domestic entities and programs including but not limited to: TSA, C-TPAT, FMCSA, FMC, IATA.
- Superior verbal, presentation, and written communication skills.
- Demonstrated passion for customer service.
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to effectively relate to all levels of employees, and build and maintain successful relationships
- Strong leadership communication skills
- Highly Proficient PC skills - Excel, Word, PowerPoint, email management systems
iDC Logistics Inc. is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws. This commitment extends to all aspects of the company's employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment. This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Employees may be assigned additional responsibilities as necessary. The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of the Company's business, competitive considerations or the work environment changes.