Become EDDYFIER, are you interested? Join a world-renowned company that pushes the boundaries of technology to support the essential sectors the world depends on every day. We ensure reliability and security by protecting critical infrastructures and assets globally, thus helping to preserve the planet and save lives. Our values
- Innovate with a clear purpose
- Prioritize our customers
- Ensure reliability and accountability
- Stay united to be stronger
Joining our team means:
- Collaborating with experts dedicated to innovation and excellence in a dynamic environment.
- Becoming part of an organization that values commitment, initiative, and collaboration to help achieve common goals.
- Joining a rapidly expanding company offering long-term development and success opportunities.
- Contributing to meaningful projects that create a lasting impact.
Are you passionate about solving problems, supporting customers, and working with cutting-edge technology? We're looking for a driven and detail-oriented Customer Support Technician to join our dynamic team in State College, Pennsylvania. This full-time position is perfect for someone who enjoys hands-on work, values customer success, and is eager to grow within a global organization. In this role, you'll be at the heart of the action - supporting customers before, during, and after the installation of new systems and upgrades. You'll also play a key role in training users and ensuring our equipment is ready for deployment. Occasional travel within the U.S. and internationally may be required to meet customers and support product rollouts. As Customer Service Technician, you will have to
- Clarifying customer technical requirements ahead of new project installations and briefing the production team
- Supporting customers during project installation
- Setting up monitoring diagrams, users, alerts and calculations
- Attending site when required to support customer installations or investigate reported faults
- Assisting customers with technical queries and fault reports by phone, email and through a helpdesk ticket system
- Managing the return and replacement of faulty equipment
- Assisting with fault diagnosis and contributing to fault reduction
- Providing training to customers mostly using teleconferencing, sometimes on site or in our facility
- Configuring equipment to customer specifications, fitting mounting brackets and ancillary equipment, packing for dispatch
- Receiving returned equipment and diagnosing faults
- Carrying out minor repairs and refurbishment of equipment
What makes you an asset to our team
- Demonstrable experience of customer service in an engineering or technical environment
- Excellent customer relations skills
- Fluent in English
If you have transferable skills, even if you don't meet all the criteria, feel free to submit your application! Senceive is an integral part of Eddyfi Technologies' product portfolio. Senceive wireless remote condition monitoring technology is used in 35 countries in rail, construction, and mining. Our precise, reliable, and robust products are built to empower clients responsible for high-value and at-risk assets. Senceive users installed more than 30,000 sensors last year - helping them manage ground and structural movement, landslide risk, geotechnical behaviour, rail track movement and much more. Systems are installed in minutes and last over a decade with minimal maintenance - helping users mitigate engineering risk without visiting the site. We've been designing, building, and supporting the best wireless condition monitoring technology since 2005. As part of the Previan group of companies, we are growing fast and have highly ambitious plans for the coming years. Would you like to learn more about our company and our parent company, Previan? Check out this video: At Eddyfi Technologies, diversity enriches our culture and drives innovation. We value an inclusive environment and welcome applications from all backgrounds. Joining Eddyfi Technologies means becoming part of a team that celebrates diversity and builds a better future. All positions based in Quebec require proficiency in French, both written and spoken. Additionally, functional skills in English are required to meet the needs of our offices and clients internationally. For all our offices worldwide, certain positions may be subject to background checks, including credit, criminal, and employment history verification. #LI-Hybrid #Li-JB1