Salary: $34,271.16 - $43,617.84 Annually Location : Main Campus - Smithfield, NC Job Type: Full Time Staff Job Number: FTCRMC-07222025 Department: Communications & Marketing Opening Date: 07/29/2025 Closing Date: 8/12/2025 11:59 PM Eastern Recruitment Range: $34,271.16 - $43,617.84 Annually DescriptionSummary The CRM Coordinator is responsible for the efficient execution of tasks and workflows related to the College's customer relationship/retention management (CRM) software and its content. This role supports communication and enrollment strategies, particularly as they relate to the CRM. The person who fills this role requires knowledge of CRM software, agentic artificial intelligence, creativity, attention to detail, project management skills, and the ability to work well with others and independently. Knowledge & ResponsibilitiesEssential Duties and Responsibilities include the following. Other duties may be assigned.
- Communications, task, and workflow management within the CRM
- Executing communications and marketing campaigns, as directed by supervisors
- Develops, implements, and optimizes CRM workflows
- Collaborates on communications and marketing strategies
- Manage and complete incoming customer service tickets or assign to appropriate team member
- Manage data and information within the CRM
- Assist in collecting, compiling and presenting data to support CRM communications and marketing strategies and campaign results
- Other duties as assigned
Supervisory Responsibilities This position does not have supervisory responsibilities. Minimum & Preferred QualificationsQualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Exceptional knowledge of database management and customer service
- Exceptional writing and editing skills
- Exceptional problem-solving skills
- Exceptional customer service skills
- Strong organizational and project management skills
- Strong knowledge of artificial intelligence, particularly as its used in customer service
- Proven ability to successfully manage multiple tasks simultaneously and to work collaboratively
- Proficiency in Microsoft Suite and Excel
- Knowledge of Element 451 preferred
Education Minimum: Associate Degree Education Preferred: Bachelor degree in marketing, business, or related field. Experience Minimum: One (1) to three (3) years of business, customer service, or marketing experience in a complex, dynamic environment. Experience Preferred: None Additional InformationLanguage Skills
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to communicate effectively, both written and orally.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills
- Proficiency with project management tools and methodologies, Microsoft Office Suite (including Word, Excel and Outlook), internet resource navigation, and general office equipment use
Certificates, Licenses, Registrations:
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, reach with hands and arms, and talk or hear and is frequently required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
- State Health Plan
- Health Care and Dependent Care Flexible Spending Accounts
- Dental Insurance
- Vision Insurance
- Additional Supplemental Insurances
- Disability Plan through NC Retirement System
- NC Retirement Plan
- Leave (Vacation, Sick, FMLA, Civil and Military, and Voluntary Shared)
- Acceptance of 120 hours of annual leave transfer to JCC
- Paid Holidays
- Longevity
- Prior State Service Verification
- Supplemental Retirement Plan
- Employee Assistance Program
- Education Benefits
- State Employees' Credit Union
- State Employees Association of NC (SEANC)
- Tojan Alliance Partnership Scholarships with the University of Mount Olive
For further information, please contact 919-###-#### 01 Do you have an Associate's Degree?
02 Do you have one (1) to three (3) years of business, customer service, or marketing experience in a complex, dynamic environment?
Required Question