Salary: $27.47 HourlyLocation : Onsite in Champaign, ILJob Type: Full TimeDepartment: Police - AdministrationOpening Date: 07/25/2025Closing Date: 8/17/2025 11:59 PM CentralFLSA: Non-ExemptBargaining Unit: AFSCME Description Our
Police Service Representatives make up the communications and records management center of the Champaign Police Department. They are the go-to subject matter experts in a wide range of areas. Why? Because, as the Department's front line support staff, they receive and respond to all manner of questions and requests for information from officers, law enforcement agencies, and community members. As a team, they do this 24 hours/day, 365 days/year with each team member working an assigned shift with two consecutive days off per week.Benefits include paid sick, personal, and vacation leave and 11 holidays per year as well as health and life insurance and a pension through the Illinois Municipal Retirement Fund (IMRF). The City offers a one-time Residency Incentive Reimbursement of $2,500 to eligible employees who establish residency or relocate within the City of Champaign. View the full AFSCME Fringe Benefit Summary at
Responsibilities of PositionPolice Service Representatives are customer service, information, and data experts. They utilize multiple sources including specialized police-related computer systems to research, enter, retrieve, and analyze information. A LOT of information. Including following up on approximately 62,000 calls each year. And they share this information by phone, email and other written correspondence, radio, and in-person. They are in the know and a great resource to officers and community members - they answer questions, resolve issues, maintain records, monitor building security, and more, sometimes simultaneously, with strong attention to detail and accuracy and in a timely manner.
Required Qualifications•High school diploma or equivalent training and experience.•Ability to provide calm, courteous, and helpful customer service, at times in stressful or time sensitive situations.•Ability to transition seamlessly between various tasks and return to task effectively if interrupted.•Ability to perform data entry at 6,000 net keystrokes per hour (approximately 24 words per minute) with 90% or higher accuracy. Need to check your skill level? Search for
Free Online Typing Tests for practice and timed tests.•Ability to use spreadsheets and computer systems to access and retrieve information.•Ability to review data and provide accurate summary.•Ability to maintain confidentiality of information.•Ability to work all assigned shifts, overtime, and holidays.•Ability to obtain within six months of hire and maintain LEADS operator and CJIS certification. Certification training, preparation, and support will be provided.•Licensed as a Notary in the State of Illinois or ability to obtain licensure.
Preferred Qualifications•Experience with administrative tasks such as records management, data entry, filing, multi-line phone systems, and preparing reports.•Experience providing support in a related setting, such as law enforcement, emergency response/medical, security, etc.•Experience working shifts covering 24 hours per day, including nights, weekends, and holidays.•Experience with multiple communication formats including in-person contacts, phones, electronically, and over radios.Drug screening and criminal background check is required. The starting salary is $27.47 per hour, plus an excellent fringe benefit summary.
Applications must be submitted online no later than Sunday, August 17, 2025. Other Information The City of Champaign is an Equal Opportunity Employer. Women, minorities and individuals with disabilities are encouraged to apply. The City of Champaign is committed to promoting a work environment and a community that values and supports diversity and inclusion.
Contact the Human Resources Department at (217) ###-#### Monday through Friday from 9 a.m. to 4 p.m. if you require an accommodation to complete this application or during any phase of the application, interview, or employment process.The following locations offer free Internet access and assistance: The following locations offer free Internet access and assistance: Champaign Public Library, Champaign Public Library Douglass Branch, and the Illinois WorkNet Center.
Our mission is to provide responsive, caring, cost-effective service in partnership with our community.These values guide our work:
Personal IntegrityWe act in the best interests of the CityWe behave in an ethical and legal mannerWe are open and honestWe follow through on commitmentsWe are loyal to the City
ResponsibilityWe anticipate issues, problems, and opportunitiesWe take initiativeWe act to prevent and solve problemsWe take responsibility for the outcome of our actions and decisionsWe hold ourselves and others accountable
RespectWe treat others in a fair, courteous, and equitable mannerWe actively listen and seek understandingWe provide a direct responseWe embrace ethnic and cultural diversity in the community and our workplaceWe are positive and cooperativeWe are willing to apologize
TeamworkWe know and respect our roles and responsibilitiesWe ask who needs to be involved and we involve others appropriatelyWe define and agree upon the goalsWe collaborate to achieve organizational goalsWe help others accomplish their goalsWe share authority, responsibility, and credit
ResultsWe take pride in our workWe complete assignments and projects on time and within budgetWe evaluate outcomes and seek feedback on our performanceWe learn from our mistakesWe innovateThis position is covered under the City of Champaign American Federation of State, County and Municipal Employees (AFSCME) Bargaining Unit labor agreement.
HEALTH INSURANCE The City of Champaign offers a robust PPO Select Network plan through Blue Cross Blue Shield of Illinois.The City of Champaign pays up to $606.10 of the employee (single) health insurance premium and 50 percent of the dependent premium for continuous full-time employees. Premiums for single employee coverage above $606.10 per month are shared by the employee and the City. For the 2025/2026 plan year, AFSCME employees contribute 1.3194 percent of their salary for the plan. Premiums may be made on a pre-tax basis, through the City's Section 125 plan. Health insurance coverage begins on the date of hire and ends on the employee's last day of work at the City. Rates are available under the Fringe Benefit Summaries section on the City's website at
DENTAL AND VISION INSURANCEEmployees may purchase dental and/or vision insurance through payroll deduction. Employees pay 100 percent of the monthly premium for this coverage. Premiums for dental and vision insurance may be made on a pre-tax basis, through the City's Section 125 plan. Dental and vision insurance begins after waiting for one complete calendar month (e.g., if hire date is in the month of January, coverage begins on March 1st). The dental plan has two options: Delta Dental Network Low Plan (PPO) and Delta Dental High Plan. Vision insurance is provided by EyeMed.Rates are available under the Fringe Benefit Summaries section on the City's website at
LIFE INSURANCEThe City provides a $20,000 term life insurance policy for continuous full-time AFSCME employees and an $8,000 term life insurance policy for continuous part-time AFSCME employees through The Hartford. Premiums are paid by the City. Employees may elect to purchase voluntary supplemental life insurance for themselves up to 5x their annual salary or $500,000 (whichever is lower), through payroll deduction. Employees may also purchase term life for their spouses/dependents.•Employee voluntary supplemental life insurance coverage can be purchased in $10,000 increments and the price is calculated based on the employee's age.•Employees may purchase voluntary supplemental life insurance for their spouses up to half the amount purchased for themselves in $5,000 increments. Cost is calculated based on the employee's age.•Employees may purchase voluntary supplemental life insurance for their dependent children in the amount of $10,000 for any/all eligible children.•Employees may purchase Basic Life Insurance for their spouse and eligible dependent children.o Option #1: $3.60/month for $10,000 for spouse and $5,000 for any/all eligible children.o Option #2: $1.80/month for $5,000 for spouse and $2,000 for any/all eligible children.
SICK LEAVEContinuous full-time employees accrue sick leave at the rate of 3.69 hours per pay period (approximately 1 day per month), subject to labor contract provisions. The sick leave accrual rate is pro-rated for continuous part-time employees.
VACATIONVacation accrual rates are based on years of service and pro-rated for part-time employees. Employees are eligible to take vacation after six months of employment. Requests for leave to be taken during the initial six months of employment must be approved by the employee's supervisor and may be permitted through a combination of personal leave, unpaid leave, flex time, and/or compensatory time.
PERSONAL LEAVEAt the beginning of each fiscal year, continuous full-time employees are credited with three personal days (24 hours); personal days are pro-rated for continuous part-time employees. Personal leave may not be accumulated and carried over into the next fiscal year (July 1st). Personal leave during the first year of employment varies based on the date of employment.
HOLIDAYS New Year's DayMartin Luther King, Jr.'s Birthday Memorial Day Juneteenth Independence Day Labor Day Veterans Day Thanksgiving Day Friday after Thanksgiving Christmas Eve Christmas DayEmployees may be required to work on holiday(s). Those employees receive additional compensation or time off.
PENSIONIllinois state law requires that eligible municipal employees be covered by the Illinois Municipal Retirement Fund (IMRF). Employee contributions to IMRF are 4.5 percent of salary and are tax-deferred. For 2024, the City contributes 6.46 percent of eligible employee's salaries to IMRF. In addition, IMRF members are covered by Social Security (FICA). Obtain additional information by contacting IMRF at 1-800-ASK-IMRF. Employees are eligible to contribute additional funds to IMRF through Voluntary Additional Contributions.
RETIREMENT HEALTH SAVINGS (RHS)A retirement health savings plan administered by the Mission Square Retirement Corporation has been established for AFSCME employees. AFSCME employees participate in the plan at separation or retirement of employment by contributing a portion of sick, vacation, and comp time leave balances. Threshold leave balance amounts are applicable. This account is available for use by the employee at retirement or separation of service. Eligible uses of the funds include medical expenses such as health insurance premiums, dental/vision expenses, coinsurance, and co-pays for employees, spouse, and/or dependents.
LONGEVITY PAYEmployees receive longevity pay based upon their years of continuous employment with the City. Longevity pay is an addition to the employees' base wage rate.
CREDIT UNIONEmployees may join the Credit Union I. Payroll deduction for savings and credit union loan payments are available as well as a deduction for a savings bond program and Christmas Club. Additional information can be obtained by contacting the Credit Union directly at (800) ###-####.
DEFFERED COMPENSATION PLANThe City of Champaign offers employees the opportunity to participate in a tax-deferred annuity plan of the Mission Square Retirement Corporation through payroll deduction. This is an optional plan with no City contributions. More information may be obtained by contacting Client Services (1-800-###-####).
RESIDENCY INCENTIVE REIMBURSEMENTThe City offers a Residency Incentive Reimbursement of $2,500 to AFSCME employees who establish residency or relocate within the City of Champaign (or Champaign County for METCAD employees). Additional information can be obtained by contacting the Human Resources Department.
UNION DUESThe AFSCME union establishes the regularly monthly dues which are collected by the City through payroll deduction on behalf of the union.
CONTRACTView the current American Federation of State, County and Municipal Employees (AFSCME) Bargaining Unit contract at 01 Do you, or will you by date of hire, have a high school diploma or equivalent?
02 If you responded No above, please describe your equivalent combination of work experience and training that demonstrates the required knowledge, skills, and abilities to perform this job. 03 Providing professional and courteous service to citizens and employees is essential to the mission of the Police Department. Please describe your experience delivering customer service in high volume, stressful, or time sensitive situations. If you have no experience in this area, enter N/A. 04 Police Service Representatives provide high quality customer service by telephone and email as well as in person. Please indicate with which customer service delivery methods you have professional work experience:
- Telephone
- Email
- In-person
- None of the above
05 Please indicate the number of direct customer service interactions you personally provide(d) on a daily basis at your current or most closely related work experience:
- 0 - 10 customer interactions per day
- 11 - 25 customer interactions per day
- 26 - 50 customer interactions per day
- More than 50 customer interactions per day
06 This position requires the ability to perform multiple tasks simultaneously such as answering a call, entering information into a computer system, and conducting a license plate search at approximately the same time. Please describe your experience doing similar types of multi-tasking. If you have no experience in this area, enter N/A. 07 Please describe in detail your experience working with highly confidential information. If you have no experience in this area, enter N/A. 08 The Police Department front desk is staffed 24 hours a day. A Police Services Representative is required to work shifts to accomplish this and assignments to the various shifts are based on employee seniority. Are you willing and able to work any shift, including nights, in addition to nights, weekends, holidays, and overtime both voluntary and mandatory?
09 Do you possess or are you able to obtain and maintain post-hire Law Enforcement Agency Data Systems (LEADS) certification?
10 Do you possess or are you able to obtain and maintain post-hire Federal Bureau of Investigations (FBI) Criminal Justice Information Systems (CJIS) certification?
11 Do you possess or are you able to obtain and maintain post-hire registration as a Public Notary in the State of Illinois?
12 Please indicate the areas in which you have clerical or administrative support experience:
- Using a multi-line phone system
- Using a radio communication equipment
- Records management
- Filing
- Data Entry
- None of the above
13 Do you have experience providing administrative or clerical support in a law enforcement, emergency response/medical, or security environment?
14 Do you have experience working shifts covering 24 hours per day, including nights, weekends, and holidays?
Required Question