Job Location : all cities,WI, USA
Join to apply for the Senior Claims Representative role at West Bend Insurance Company
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Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.Job SummaryGrow your claims career by handling complex GLPD and Bodily Injury claims independently, investigating, assessing, negotiating, managing litigated files, mentoring team members, and ensuring excellent customer service and compliance.The internal deadline to apply is 07/18/25. External applications will be accepted on a rolling basis while the position remains open.Work LocationThis position offers both remote and hybrid work locations. Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) will be offered a hybrid work schedule. Candidates who are fully remote (beyond 50 miles) may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events.Responsibilities & QualificationsSummary of ResponsibilitiesIndependently handle complex GLPD and Bodily Injury claims using current claims technology. Investigate, analyze coverage, assess damages and liability, and negotiate settlements with insureds, claimants, and attorneys. Manage files actively, maintain accurate reserves, present cases to Committee, oversee litigated files, and mentor team members. Deliver excellent customer service and comply with audit standards.Preferred Experience And Skills
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