1 month ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
The IT Application Manager is responsible for overseeing the design, implementation, and maintenance of the organization's IT infrastructure, systems, and applications. This role combines technical expertise, leadership, and a customer-focused approach to ensure the reliability, security, and scalability of IT services. The IT Application Manager will collaborate with cross-functional teams, lead IT projects, and provide technical guidance to resolve complex issues.Technical Support & Troubleshooting
- Provide first-line support for hardware, software, and network issues via phone, email, or in-person
- Diagnose and resolve technical issues related to workstations, servers, and networking equipment to minimize downtime
Infrastructure & System Management
- Lead the planning, design, and deployment of IT infrastructure, including servers, storage, network components, and cloud-based solutions
- Manage and monitor Active Directory, DNS, DHCP, Windows Shares, Antivirus, and backup systems
Collaboration & User Support
- Act as a owner of Tier I Tier II Tier III support, providing expert technical support and guidance
- Conduct training sessions to enhance employees' technical skills and promote effective technology use
- Work closely with other IT team members and departments to implement IT projects and improve service delivery
Documentation & Process Improvement
- Maintain detailed records of support requests, resolutions, and system configurations using the helpdesk system
- Create and maintain standard operating procedures and client-related documentation
- Proactively identify and implement innovative solutions to improve IT support services and operational efficiency
Application Management
- Administer productivity and collaboration tools such as Teams, One drive, Adobe Suite, POS, ERP
- Troubleshoot application issues, serve as an escalation point, and manage support escalations with software vendors
- Implement security patches and maintain system configurations according to best practices
Strategic Leadership
- Evaluate emerging technologies and trends to enhance the organization's IT capabilities
- Contribute to strategic planning and provide technical expertise for managed service clients and internal IT needs
RequirementsEducation & Experience
- Bachelor's degree in Computer Science, Information Technology, or a related field (preferred)
- Proven experience in IT support or a similar role
Technical Proficiency
- Strong troubleshooting skills for Windows and Mac operating systems, hardware, and networking equipment
- Knowledge of networking concepts, including routers, switches, and security protocols
- Familiarity with tools like Intune, Azure Update Management, and third-party patching solutions
Communication & Customer Service
- Excellent verbal and written communication skills to interact with users of varying technical expertise
- A customer-focused attitude with a commitment to delivering high-quality support and service
Preferred Qualifications
- IT certifications (e.g., CompTIA A+, Network+, MCSE) are an advantage
- Knowledge of logistics and supply chain operations is a plus
Benefits
- Competitive compensation packages
- Medical, Dental, Vision, FSA
- Retirement Savings Plan Match
- Summer Fridays
- Discounts and More!
- Annual Salary $130,000
- The offered salary for this position will vary based on role requirements determined by NYC Alliance, skill set and years of experience
Seniority level
- Seniority levelMid-Senior level
Employment type
Job function
- Job functionOther
- IndustriesIT Services and IT Consulting
Referrals increase your chances of interviewing at NYC Alliance by 2x
Get notified about new Information Technology System Manager jobs in New York, NY.
New York, NY $155,000.00-$215,000.00 1 week ago
Information Technology Operations Manager
New York City Metropolitan Area $160,000.00-$215,000.00 1 week ago
Parsippany, NJ $134,810.00-$190,000.00 1 week ago
Jersey City, NJ $120,000.00-$138,000.00 2 weeks ago
Head of IT Application Management and Support
Parsippany, NJ $232,000.00-$303,000.00 5 days ago
Manager Information Technology Services 2 - 9447
New York, NY $118,425.00-$145,039.00 23 hours ago
New York, NY $170,000.00-$200,000.00 3 weeks ago
Associate Director, IT Business Relationship Management
New York, NY $205,000.00-$240,000.00 2 weeks ago
Associate Director, IT Business Relationship Management
New York County, NY $205,000.00-$240,000.00 2 days ago
Director of Information Systems (IT Computer Systems Manager 6) - Provisional
New York, NY $140,000.00-$165,000.00 5 days ago
Secaucus, NJ $135,000.00-$200,000.00 1 week ago
New York, NY $118,800.00-$177,100.00 4 days ago
Manager Information Technology Services 2, New York State Psychiatric Institute, P26333
New York, NY $118,425.00-$145,039.00 2 weeks ago
New York, NY $109,000.00-$140,000.00 4 days ago
PEPI Manager - IT M&A (Open to all US locations)
New York, NY $125,000.00-$190,000.00 9 hours ago
New York, NY $112,000.00-$140,000.00 3 weeks ago
New York, NY $150,000.00-$175,000.00 1 week ago
IT Supervisor, Team Lead Application Analyst Epic Radiant - Digital Technology ServicesManager of Identity and Access Management
New York, NY $150,000.00-$200,000.00 1 week ago
New York, NY $140,000.00-$175,000.00 1 week ago
New York City Metropolitan Area $112,000.00-$140,000.00 3 weeks ago
Fair Lawn, NJ $95,000.00-$110,000.00 3 weeks ago
Manager - IT Financial Operations (MCIT)
New York, NY $97,589.95-$146,574.75 3 weeks ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr