Regional Operations Manager
: Job Details :

Job DescriptionJob Description

• This position is responsible for driving growth strategies across multiple units and standardizing processes to ensure consistent excellence across all locations.
• Full-time, salaried position with benefits.
• Work schedule is onsite at varying locations, Monday through Friday.

We're looking for a strategic and results-driven Regional Operations Manager to lead and elevate our U.S. business. This role is responsible for driving operational excellence, team performance, and customer satisfaction across all stores. The ideal candidate will have a background in food & beverage retail, with experience in managing multiple units, optimizing workflows, and leading cross-functional teams. You'll ensure consistency in service, quality, and compliance while supporting staff development, inventory control, and budget management. This leadership role is essential to aligning store performance with brand standards and business growth objectives.

Responsibilities:

• Oversee all aspects of daily operations across multiple store locations, including front-of-house, back-of-house, and administrative functions.
• Foster a culture of excellence, collaboration, and guest satisfaction across all teams and locations.
• Develop and execute strategic initiatives to drive regional revenue growth and profitability while maintaining brand standards in quality and service.
• Recruit, train, and mentor store managers and supervisors; support career development and promote a positive, growth-oriented work environment.
• Ensure all locations comply with health, safety, sanitation regulations, and internal policies and procedures.
• Manage inventory systems, supply orders, and cost control strategies to optimize financial performance across the region.
• Build strong relationships with guests, vendors, and local communities to enhance brand visibility and loyalty.
• Stay current on industry trends, customer behavior, and competitor activity to identify areas for innovation and improvement.
• Oversee performance evaluations, set clear expectations, and provide ongoing feedback to drive continuous improvement.
• Prepare and present operational and financial reports to senior leadership.
• Proactively identify and address operational challenges with strategic solutions to ensure smooth and efficient store performance.

Skills and Qualifications:

• Fluent in English and able to travel regularly between store locations.
• 3–5 years of experience in food & beverage operations
• 1–2 years in a multi-unit or store leadership role—experience in tea, coffee, or fast-casual concepts is a plus.
• Bachelor's degree in hospitality, business management, or related field.
• Fluent in English, written and spoken.
• Effective communicator and team leader with strong decision-making skills.
• Business acumen, analytical thinking, and problem-solving abilities.

Benefits

• Competitive salary commensurate with experience
• Medical/Dental/Vision coverage with company contribution
• Paid time off
• 401K options

If you have a strong background in food & beverage operations—especially within top-tier brands—and are passionate about team development, quality service, and operational efficiency, we'd love to hear from you. Please submit your resume and a brief cover letter explaining your qualifications and what excites you about this opportunity.

Company DescriptionAt Naixue, we're more than just a tea brand — we're redefining modern tea culture with innovation, passion, and purpose. Joining our team means being part of a vibrant, fast-growing company that values creativity, authenticity, and a commitment to excellence. Whether you're starting your career or looking to grow with a market leader, you'll find opportunities to learn, lead, and make an impact.We offer:A supportive, people-first culture grounded in our valuesContinuous learning and growth opportunitiesA dynamic work environment that celebrates innovationThe chance to be part of a brand loved by millions and expanding globallyCome grow with us — and help us bring the beauty of tea to the world.Company DescriptionAt Naixue, we're more than just a tea brand — we're redefining modern tea culture with innovation, passion, and purpose. Joining our team means being part of a vibrant, fast-growing company that values creativity, authenticity, and a commitment to excellence. Whether you're starting your career or looking to grow with a market leader, you'll find opportunities to learn, lead, and make an impact.We offer:A supportive, people-first culture grounded in our valuesContinuous learning and growth opportunitiesA dynamic work environment that celebrates innovationThe chance to be part of a brand loved by millions and expanding globallyCome grow with us — and help us bring the beauty of tea to the world.