Admin Organization and Business Effectiveness Manager
Join to apply for the Admin Organization and Business Effectiveness Manager role at The City University of New York
Admin Organization and Business Effectiveness Manager
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Join to apply for the Admin Organization and Business Effectiveness Manager role at The City University of New York
POSITION DETAILSThe Business Operations/Solutions Manager works in the Business Office to assist AVP for Finance and Business to oversee and coordinate the administrative, strategic, financial and end-user focus operations of the office and team, ensuring efficient, compliant, and service-oriented support for the college's fiscal functions. This role will manage the day-to-day operations of business office and support the staff to facilitate daily business processes and strategic financial planning.
- Oversee administrative support of the Business Office to enhance coordination, collaboration, and cooperation with other divisions, departments and the campus community.
- Coordinate with Business Office team to support staffing needs and work with the management to motivate growth.
- Responsible for the maintenance and tracking of the budgets for all of the departments within the Business Office.
- Develop and maintain standard operation procedures, SOP, (including desk manuals) for all of the Business Office departments (accounting, accounts payable, budget, bursar, procurement and property management and receiving).
- Coordinate and review the monthly matrix submissions for the entire Business Office.
- Oversee timely and accurate processing of access forms, reports requests, vendor management, and credit card applications/administration.
- Assist with the filing necessary forms with New York State and New York City on behalf of the Business Office (i.e. Chart500, unemployment claims, unclaimed funds, user access forms etc)
- Oversee the administration and maintenance of the Business Office websites and directories. Also responsible for the creation of CUNYBuy/First/Work website on campus's webpage.
- Administer the form process (CUNYFIRST, CUNYBuy, CUNYWork Application Request, Credit card Applications, vendor management etc.), for the approval and removal of roles and access.
- Collaborate with the AVP in executing comprehensive strategic and operational initiatives to drive the Business Office's strategic, financial and administrative operations.
- Create and implement a comprehensive communication plan for providing regular updates and reports to the AVP and senior management team on all urgent and emergency Business Office matters.
- Facilitate effective communication with managers and campus end-users to promote seamless information sharing and foster collaborative problem-solving across the campus.
- Develop training materials tailored to specific areas across the Division, designed to improve communications and service levels.
- Serve as a liaison between the Business Office and internal/external stakeholders.
- Serve as the Administrator the New York State credit card (procurement, travel and net) programs.
- Act as subject matter expert for the deployment and ongoing operation of CUNYfirst CUNYBuy CUNYWork applications across Bronx Community College
- Oversee the CUNYFirst/CUNYBuy/CUNYWork vendor management process.
- Derive business office strategies, procedures and ensuring their implementation.
- Assist with implementation Accounts Payable and Procurement year end close activities.
- Collaborate with the Assistant Vice President to perform in the most efficient way to meet the campus's expectations.
- Work with managers and directors utilizing different organizational development tools and systems to provide coaching on issues related to change management.
- Create documentation, and provide end user's guides and assistance for CUNYfirst/CUNYBuy/CUNYWork transition.
- Develop End User Guide plan for campus wide administration including videos and FAQs.
- Serve as the primary liaison for interdepartmental coordination to ensure timely and accurate processing of financial transactions.
- Ensure business operations comply with CUNY policies, New York State and City regulations, and Federal grant requirements.
- Monitor internal controls and recommend improvements to reduce risk and increase transparency.
- Fostering a collaborative work environment for the Business office team and the college community.
- Facilitate cross-training and staff development to promote resilience and consistency in operations.
- Evaluate and streamline financial, strategic and administrative procedures for efficiency and accuracy.
- Lead initiatives to automate processes where appropriate (e.g., electronic forms, digital approvals, workflow systems).
- Support fiscal year-end closing activities and assist with financial reporting and audit preparation.
- Assist with system updates, financial software rollouts, and data integrity across systems such as CUNYfirst (PeopleSoft), CUNYBuy, CUNYWork (Workday) others.
- Serve as a point of contact for escalated issues and help resolve inquiries or disputes.
POSITION DETAILSThe Business Operations/Solutions Manager works in the Business Office to assist AVP for Finance and Business to oversee and coordinate the administrative, strategic, financial and end-user focus operations of the office and team, ensuring efficient, compliant, and service-oriented support for the college's fiscal functions. This role will manage the day-to-day operations of business office and support the staff to facilitate daily business processes and strategic financial planning.
- Oversee administrative support of the Business Office to enhance coordination, collaboration, and cooperation with other divisions, departments and the campus community.
- Coordinate with Business Office team to support staffing needs and work with the management to motivate growth.
- Responsible for the maintenance and tracking of the budgets for all of the departments within the Business Office.
- Develop and maintain standard operation procedures, SOP, (including desk manuals) for all of the Business Office departments (accounting, accounts payable, budget, bursar, procurement and property management and receiving).
- Coordinate and review the monthly matrix submissions for the entire Business Office.
- Oversee timely and accurate processing of access forms, reports requests, vendor management, and credit card applications/administration.
- Assist with the filing necessary forms with New York State and New York City on behalf of the Business Office (i.e. Chart500, unemployment claims, unclaimed funds, user access forms etc)
- Oversee the administration and maintenance of the Business Office websites and directories. Also responsible for the creation of CUNYBuy/First/Work website on campus's webpage.
- Administer the form process (CUNYFIRST, CUNYBuy, CUNYWork Application Request, Credit card Applications, vendor management etc.), for the approval and removal of roles and access.
- Collaborate with the AVP in executing comprehensive strategic and operational initiatives to drive the Business Office's strategic, financial and administrative operations.
- Create and implement a comprehensive communication plan for providing regular updates and reports to the AVP and senior management team on all urgent and emergency Business Office matters.
- Facilitate effective communication with managers and campus end-users to promote seamless information sharing and foster collaborative problem-solving across the campus.
- Develop training materials tailored to specific areas across the Division, designed to improve communications and service levels.
- Serve as a liaison between the Business Office and internal/external stakeholders.
- Serve as the Administrator the New York State credit card (procurement, travel and net) programs.
- Act as subject matter expert for the deployment and ongoing operation of CUNYfirst CUNYBuy CUNYWork applications across Bronx Community College
- Oversee the CUNYFirst/CUNYBuy/CUNYWork vendor management process.
- Derive business office strategies, procedures and ensuring their implementation.
- Assist with implementation Accounts Payable and Procurement year end close activities.
- Collaborate with the Assistant Vice President to perform in the most efficient way to meet the campus's expectations.
- Work with managers and directors utilizing different organizational development tools and systems to provide coaching on issues related to change management.
- Create documentation, and provide end user's guides and assistance for CUNYfirst/CUNYBuy/CUNYWork transition.
- Develop End User Guide plan for campus wide administration including videos and FAQs.
- Serve as the primary liaison for interdepartmental coordination to ensure timely and accurate processing of financial transactions.
- Ensure business operations comply with CUNY policies, New York State and City regulations, and Federal grant requirements.
- Monitor internal controls and recommend improvements to reduce risk and increase transparency.
- Fostering a collaborative work environment for the Business office team and the college community.
- Facilitate cross-training and staff development to promote resilience and consistency in operations.
- Evaluate and streamline financial, strategic and administrative procedures for efficiency and accuracy.
- Lead initiatives to automate processes where appropriate (e.g., electronic forms, digital approvals, workflow systems).
- Support fiscal year-end closing activities and assist with financial reporting and audit preparation.
- Assist with system updates, financial software rollouts, and data integrity across systems such as CUNYfirst (PeopleSoft), CUNYBuy, CUNYWork (Workday) others.
- Serve as a point of contact for escalated issues and help resolve inquiries or disputes.
QualificationsBachelor's degree and six years' related experience required.CUNYFirst knowledge preferred.Cuny Title OverviewIdentifies opportunities to improve operational practices and systems, and implements programs aimed at enhancing organizational effectiveness.
- Conducts studies and reviews of operational practices, developing appropriate measurements, reporting findings and identifying opportunities for improvement
- Recommends and implements approved changes, reports on results, and plans future performance goals and targets
- Coordinates efforts among internal and external teams tasked with resolving business issues
- Develops and implements training, communications, ongoing task forces and teams, and other support to maintain and build on results
- Performs related duties as assigned.
CUNY TITLEHigher Education AssociateFLSAExemptCompensation And BenefitsSalary range: $86,645 - $100,329; Salary commensurate with education and experience.CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employee will be adjusted by 6.09% with additional increases of 3.25% effective 9/1/2025 and 3.5% effective 9/1/2026, in accordance with the terms of the PSC-CUNY collective bargaining agreement.CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.How To ApplyVisit www.cunyfirst.cuny.edu, access the employment page, log in, and search for this vacancy using the Job ID or Title. Select Apply Now and provide the requested information.If you are viewing this job posting externally, please apply as follows:
- Go to
- Search for Job Opening ID number 30648
- Click on the Apply Now button and follow the instructions
Applications including the following must be uploaded to the CUNYfirst job application website as a single PDF document:
- Cover Letter
- Resume/Curriculum Vitae
CLOSING DATEAugust 08,2025JOB SEARCH CATEGORYCUNY Job Posting: Managerial/ProfessionalEQUAL EMPLOYMENT OPPORTUNITYCUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.Job ID30648LocationBronx Community CollegeSeniority level
- Seniority levelMid-Senior level
Employment type
Job function
- Job functionAdministrative
- IndustriesHigher Education
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