Position: Operations Analyst ILocation: Indianapolis, IndianaDuration: 6 monthsJob ID: 169129Job Overview:The Operations Analyst I will play a critical role in supporting global stakeholders and driving operational readiness for HR Shared Services. This project-based role requires deep analysis, discovery, and collaboration with various teams, including HR Shared Services and external vendors. The ideal candidate will have a strong background in HR operations, process optimization, and stakeholder management, with the ability to adapt to changing priorities and business needs.Responsibilities:
- Partner with ES People Services to ensure operational readiness for new employees harmonized via acquisition or new country entity.
- Collaborate with ES Centers of Expertise to plan harmonization strategies for newly acquired employees, ensuring compliance obligations are met.
- Build trusted relationships with key ES stakeholders, including legal and HR compliance teams, to operationalize new or enhanced processes and programs.
- Act as a thought partner with ES M&A teams to develop consistent and repeatable approaches for acquisitions.
- Develop scalable solutions by creating repeatable tools, templates, process documentation, and communication plans.
- Define clear service level standards to create accountability and deliver enhanced value through ES People Services.
- Analyze data trends and develop action plans to support process changes, program education, and innovation.
- Collaborate with global shared services teams to ensure consistency across processes and implement necessary changes.
- Provide feedback to management and stakeholders regarding policy, process, and employee experience updates.
- Track and analyze service delivery metrics to identify trends and areas for improvement.
- Participate in projects from planning through implementation.
Qualifications:
- Bachelor's degree required.
- Minimum of 3 years of experience in human resources, including shared services or HR operations roles.
- Strong knowledge of local HR practices, processes, and programs.
- Experience with time-off and leave statutory requirements across multiple countries is highly desired.
- Proficiency in Workday and case management tools preferred.
- Excellent presentation and influencing skills.
- Ability to manage complex cross-functional projects with competing priorities.
- Strong problem-solving, critical thinking, and analytical skills.
- Proficiency in spreadsheet applications (e.g., MS Excel) and basic knowledge of word processing tools (e.g., Google Docs).
- Experience with HR systems, metrics, data analysis, and lean process improvement strategies (e.g., Six Sigma) is a plus.
About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com
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Pay Range: $25 - $30The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
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