Job Location : Greensburg,PA, USA
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.
The Part-Time Associate Patient Care Coordinator is responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting, and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment. This position is part-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours which is open 24 hours a day, 7 days a week. It may be necessary, given the business need, to work occasional overtime. Our office is located at 532 W Pittsburgh Street, Greensburg, PA 15601. We offer 3-4 weeks of paid training. Training consists of 20 buddy shifts as well as a training program with a training team on the computer that is about one weeklong. The hours of the training will be based on the schedule of the person you will be shadowing.
Primary ResponsibilitiesCommunicates directly with patients and/or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility/benefits
Utilizes computer systems to enter access or verify patient data in real-time ensuring accuracy and completeness of information
Gathers necessary clinical information and processes referrals, pre-certification, pre-determination, and pre-authorizes according to insurance plan requirements
Verifies insurance coverage, benefits, and creates price estimates, reverifications as needed
Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
Identifies outstanding balances from patients previous visits and attempts to collect any amount due
Responsible for collecting data directly from patients and referring to provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge
Responds to patient and caregivers inquiries related to routine and sensitive topics always in a compassionate and respectful manner
Generates, reviews, and analyzes patient data reports and follows up on issues and inconsistencies as necessary
Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units
Required QualificationsHigh School Diploma/GED (or higher)
1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support role
Ability to work part-time including the flexibility to work occasional overtime given the business need
Preferred QualificationsExperience with Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician office, or any medical setting
Experience in insurance reimbursement and financial verification
Experience in requesting and processing financial payments
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Soft SkillsStrong interpersonal, communication, and customer service skills
Physical and Work EnvironmentStanding for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset
**Please Note** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare, or a related entity in a full-time, part-time, or per diem basis ( Internal Candidates ) are not eligible to receive a sign on bonus.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location, and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomesan enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.