Front Desk Associate
: Job Details :

Hotel Front Desk Associate

Des Moines Embassy Suites 101 E Locust St Des Moines, IA 50309

Compensation: $16.00 Hourly

Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence

What's in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning 40% of our management hires are internal promotions!
• Invest in Your Future 401(k) plan with company match.
• Comprehensive Health Coverage Medical, dental, and vision insurance options.
• Paid Time Off & Vacation Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact Make a difference through Atrium's community service and volunteer programs.

What You Will Do

Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike. Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm. Support and train new front desk team membersyou're the friendly coach they'll thank later. Resolve guest issues quickly and professionally (bonus points if they leave smiling). Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.

What We Are Looking For

Customer service experience You've got the people skills and patience to keep things running smoothly. Experience in hospitality or leadership (preferred) This isn't your first rodeo, and it shows. High school diploma or equivalent Because communication, math, and common sense are key. Tech savvy enough to use hotel systems with confidence No one wants to be stuck at the front desk with a frozen screen. Able to lift 50 lbs and stay on your feet This role keeps you moving, literally.

Why Atrium: Hear it from Maria: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:

• Service: We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.
• Perseverance: We will be better today than we were yesterday.
• Inclusion: We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.
• Respect: We treat others the way we would like to be treated.
• Innovation: We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.
• Teamwork: Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.

In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education.

Come grow with us!